• Providing Customer and Risk management services to almost 50+ GCC based banks.




• Attending training sessions in UAE for advance training




• Credit/debt management , collection, recovery & auditing of delinquent accounts




• Handling of vintage cases ranging from 1 – 10 years & skip buckets cases




• Customer negotiations and settlements for suitable payment plans, payoff
   deadlines and installments by continuous coordination with bankers




• Adherence to monthly target achievements and deadlines (self & team)




• MIS reporting – prepare weekly, monthly, and yearly update on collections




• Coordinating  with bankers to release police cases and any legal charges in
   accordance with laws and regulations




• Providing remote audit facilities, compliance issues and calls monitoring services.




• Attending customers queries professionally




•Respond to customer inquiries with regards to banking products and services.




• Provides precise and accurate information to customers




• Handles and resolve customer inquiries and general complaints




• Captures every mandatory information with accuracy while raising service requests




• Daily follow up with customers and banks through calling and emailing




• Ensures customer needs are met, complaints are resolved, and service is quick
   and efficient




• Adherence to standard work procedures while handling customer calls




• Comply to information security and data privacy policies




• Maintains call logs




• Successful in bringing down delinquency rate well within target, month on month




• Team management – Training Team members in order to enhance the team
   Performances




• Suggesting innovative ideas / processes / strategies to team members




• Skip tracing through specialized and exclusive it facilities




• Documentation control of cases & record / archival maintenance




• Control NADTA based system