Ericsson Pakistan (Pvt) Ltd As a 1st Level Operations in Warid Network Service operations Pakistan on the Managed services project for Warid Telecom based at Front office, Warid Network Operation Centre (NOC), Lahore since 15 June 2015 to 26 Nov 2017.

Position: Services Engineer ( Front Office-WARID Managed Services)
 9 Months Internship (Network operation centre) in Ericsson Pakistan (PVT) Ltd .15 June 2015 to 20 March 2016

 CPM-MS (customer Problem Management ) 21 March 2016 to 26 Nov 2017
Handling corporate signal complaints raised from Jazz. The same is done in coordination with Jazz trouble ticketing team for efficient and effective customer facilitation.
Handling core complaint i.e. Incoming / Outgoing / INTL / high priority signal prepaid and postpaid.
Verifying ON Net and OFF Net call routing and escalate to second level support as and when required
Escalation of INTL calls to business partners for rectification as per requirement
Handling 4G LTE customer complaints.
Rectification of HSS and AVG profile if required.
Monitoring MME connectivity and EnodeB of 4G Sites.
Escalations of Internal and External Alarms.
Generate daily report of nationwide halted sites.
Escalations of High priority critical outages to customer.
Monitoring of VIP Customer Complaints.
Handling technical trouble reports from customer complaints.
Hourly reporting of Nationwide down sites to customers
Update TOP20 2G sites outages.