خلاصہ

Eight years of highly experienced in Operations, Client Relationship, Support & Sales Coordination, Professional analytical skills in Quality Assurance.
Over five years of Customer Service, Sales & Direct customer handling experience.
Familiar with MS Word, Excel, Outlook, Cisco, CRM and Internet applications, able to learn new programs.
Research, analyzing, writing skills, consistently recognized for client relationship & operations.
Able to work on multiple task simultaneously while maintaining composure and a sense of humor.
Detail-oriented, accurate and dependable with uncompromising work ethic.
An active listener with strong interpersonal skills, strive to understand client needs and provide exceptional results.

تجربہ

کمپنی کا لوگو
Sr. Customer Relationship Office
BMW Dewan Motors
نومبر ۲۰۱۸ - موجودہ | Karachi, Pakistan

● Customer Service.
Attracts potential customers by answering product and service question as well as suggesting information about products & services.
Open/Maintain customer accounts by recording/Updating required information.
Contributes to team effort by accomplishing related results as needed.
● Complaint resolution.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
● Coordination/Correspondence.
With RMs & Dealership regarding sales inquiry & Customer complaints.
Follow-up with sales team to ensure resolution & updating MIS for future sales.

کمپنی کا لوگو
Operations Customer Service Ex.
Daehan Dewan Motors
مارچ ۲۰۱۸ - اکتوبر ۲۰۱۸ | Karachi, Pakistan

● Customer Service.
Attracts potential customers by answering product and service question as well as suggesting information about products & services.
Open/Maintain customer accounts by recording/Updating required information.
Contributes to team effort by accomplishing related results as needed.
● Complaint resolution.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
● Coordination/Correspondence.
With RMs & Dealership regarding sales inquiry & Customer complaints.
Follow-up with sales team to ensure resolution & updating MIS for future sales.

کمپنی کا لوگو
HR/Admin & Customer Service Ex.
Fixit Express-Business Administration Dubai – UAE
اکتوبر ۲۰۱۷ - فروری ۲۰۱۸ | Dubai, United Arab Emirates

● Customer Service / Front Desk.
Inbound/outbound calls.
Lead generation.
● Cashier.
To make invoice for all transaction.
Cash Handling & Deposit into the Bank on daily basis.
● Petty Cash.
To manage branch petty cash & expenses as well as send report to accounts department for reimbursement with relevant bills.
● Sales Return
To make payment vouchers for sales return & commission also send report to accounts for the same.
● HR/Admin
General Administration.
To coordinate with Payroll regarding Attendance, leaves & HR concerns.

کمپنی کا لوگو
Quality Assurance Executive - Internal Audit Unit
Axact
مارچ ۲۰۱۷ - اگست ۲۰۱۷ | Karachi, Pakistan

● Risk analysis.
● Quality Assurance.
● Communication evaluation through CRM.

کمپنی کا لوگو
Quality Assurance Executive
Foodpanda
ستمبر ۲۰۱٦ - اکتوبر ۲۰۱٦ | Karachi, Pakistan

Freelance (Home based).
● Risk analysis.
● Quality Assurance.
● Communication evaluation through CRM.

کمپنی کا لوگو
Claim Consultant in (Pr. Lines Business - Motor Insurance)
Tpl Direct Insurance
فروری ۲۰۱۴ - جولائی ۲۰۱۴ | Karachi, Pakistan

● Motor claim processing.
● Claim settlement on accurate time according to SOP.
● Coordination with corporate & individual clients via Call & Email.
● Process inquires of walk-in customers by providing beneficial solution.
● Manage and record related inquiries in GIS, IMS, CRM and MIS.
● Responsible to deliver effective consultancy to maintain good relation with customers.
● Supporting business plans to achieve company goals/objectives.

کمپنی کا لوگو
Sales Coordinator
ALPHA CONTAINER INDUSTRIES
مارچ ۲۰۱۲ - جون ۲۰۱۲ | Karachi, Pakistan

کمپنی کا لوگو
Customer Service / Front Desk
Ufone Franchise
اکتوبر ۲۰۰۹ - مارچ ۲۰۱۲ | Karachi, Pakistan

کمپنی کا لوگو
Customer Service / Admin
Zong Franchise
جولائی ۲۰۰۸ - ستمبر ۲۰۰۹ | Karachi, Pakistan

تعلیم

Mohammad Ali Jinnah University
بیچلرز, , Bachelors in Science‎
Software Engineering
2016
private
انٹرمیڈیٹ / اے لیول, , Intermediate A-Level‎
Science
2009
The Front Liner's Academy
میٹرک / او لیول, , Matriculation in Science‎
Science
2007

پیشہ ورانہ مہارتیں

ماہر Cash Closing
ماہر Export Development
ماہر Lead in
ماہر تقوية العلاقات مع العملاء

زبانیں

ماہر اردو
ماہر انگریزی

Zaara آپکے جاننے والے

Amjad Ali
AK Enterprises