خلاصہ

Rapid constructive growth with a sense of achievement is my core aim. I have 9 years of extensive experience in Recruitment, Employment Laws, HR Operations, Training (Sales, Customer Services, Leadership) Organizational Development domains in Human Resource Department. I bring with me excellent communication and Leadership skills along with being trustworthy and reliable. My job experiences are mentioned below with brief overview of responsibilities functional domains.

پراجیکٹس

New hires Induction Plan

تجربہ

کمپنی کا لوگو
Training & OD Manager
NDURE - Service Sales Corporation
اگست ۲۰۲۲ - موجودہ | Lahore, Pakistan

a)
Organizational Development (OD)

Developing & implementing recruitment framework for retail staff

Conducting hiring interviews with field team for calibrations

Developing & conducting staff assessment program to identify competence level

Working on online dashboards for staff performance KPI’s

Developing staff performance KPI’s & implementation at field level

Succession planning of Key positions in field team
b) Learning & Development

Developing National Learning & Development calendar & required budget

Training Modules Development on Sales, Customer Experience & Leadership

Developing Training materials e.g participant manual, training activities & learning impact

Delivering Train the Trainer sessions to retail management along with field sessions

Conducting TNA’s to identify gaps & delivering solutions accordingly

Developing & Implementing employee engagement activities at field level

Collaborating with 3rd party organizations for Trainings & Courses

کمپنی کا لوگو
HRBP - Regional HR Lead
Diners - Albaraka Apparel
فروری ۲۰۲۱ - جولائی ۲۰۲۲ | Lahore, Pakistan

a) Talent Recruitment, Onboarding & HR Operations
 Recruiting new staff for retail business at management level
 Recruitment of staff for regional office & head office
 Placement of advertisements (internal & External) and Short listing of CVs
 Conducting screening interviews & aligning formal interviews with management
 Offering finalized candidates by ensuring timely & smooth onboarding
 Completing documentation of newly hired staff for payroll
 Finalizing attendance of complete 55 branches for monthly payroll
 Coordinating with all retail stakeholders for compliance, sales & legal issues
b) Training & OD
 Making annual training calendar for retail & support office with tentative budgeting
 Development of training content, support material & handbooks
 Execution of training calendar for all over Pakistan including more than 120 Branches
 Calculating ROI & learning impact of delivered training programs at regional & national level

کمپنی کا لوگو
Assistant Manager - Learning & Development
ideas by Gul Ahmed textiles Mills
دسمبر ۲۰۱٦ - مئی ۲۰۱۹ | Lahore, Pakistan

# Responsible of North and Central region ( Almost 700+ employees)
# To identify improvement areas and generating TNA's.
# Formulation of training modules addressing TNA's.
# Delivery of training to targeted Area,Branch or People.
# Visiting different outlets and providing real time feedback.
# Working on yearly performance/appraisal mechanism for sales staff.

کمپنی کا لوگو
Senior Training Executive
Sybrid Pvt. Limited
جولائی ۲۰۱۵ - دسمبر ۲۰۱٦ | Islamabad, Pakistan

# Responsible for whole stream of training and development of Financial services (3737) voice helpline.
# Hiring of new staff for Telenor Financial services queue (3737 helpline).
# Assuring quality targets through providing product & system trainings to CSRs.
# Providing trainings & feedbacks on Policies & Processes for optimizes performance.
# Conducting behavioral trainings for CRO’s and Supervisors for maximum NPS.

کمپنی کا لوگو
Supervisor Operations
Sybrid Pvt. Limited
اپریل ۲۰۱۲ - ستمبر ۲۰۱۴ | Islamabad, Pakistan

# Managing AHT, Sales and Quality of assigned team or assigned group.
# Monitoring live calls, providing Quality and sales feedback along with training.
# Coordinating different departments (HR, Workforce, Quality etc) to optimize business operations.

کمپنی کا لوگو
Customer Relation officer
جنوری ۲۰۱۱ - مارچ ۲۰۱۲ | Lahore, Pakistan

تعلیم

University of the Punjab
بیچلرز, , .B.com(Hons)‎
Accounting & Finance
CGPA 3.4/4
2010

پیشہ ورانہ مہارتیں

ماہر Project Management Call Center.
ماہر Quality Assurance
ماہر 360 Recruitment
ماہر Accounts / Manager
ماہر Active Listening
ماہر Adaptability Skills
ماہر Adaptive Leadership
ماہر Adaptive Management
ماہر Admin Assistantce
ماہر Administrator
ابتدائی Adobe Photoshop 
ماہر Advanced Research Skills
ماہر Analytical Skills
متوسط Apparel Experience
ماہر Applications Processing
متوسط Area Service Management
ماہر Attendance
ماہر Being Efficient
ماہر Bilingual Communication Skills
ماہر Boutique Knowledge
ماہر British Accents
ماہر Build Strong Teams
متوسط Business and Financial Acumen
ماہر Business Performance Coaching
ماہر Business Understanding
ابتدائی C Level Communication Skills
ماہر Call Center Development
ماہر Call Controls
ابتدائی Canva Command
ماہر Cargo Logistics
ماہر Change Management
ماہر Coaching Skills
ماہر Communication Skils
ماہر Community Networking
ماہر Compensation Benefit
ماہر Compensation Management
ماہر Competency Based Training
ماہر Concept to Execution
ماہر Configuring Software
ماہر Conservation Awareness
متوسط Contract Recruitment
ماہر Cooordination Skills
ماہر Coordination and Follow Up
ماہر Corporate HR Department
ماہر Corporate Training
ماہر Cross Cultural Management
متوسط Customer Analysis
ماہر Customer Satisfaction Management
ماہر Customer Service Systems
ماہر Customized Adaptation

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی

Azher آپکے جاننے والے

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