خلاصہ

I have worked for around 13 years in UAE in different fields such as Retail banking, credit, customer services then was moved to OIL and Gas worked as Senior office admin with AGM and CEO for 7 years.

since i came back i am in touch with call centre industry

Looking for long term job as i had big family to support










Service Ambassador'- TCS Self







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تجربہ

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Assistant Manager Customer Services
E Commerce Communication
ستمبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

Spanish based rental car brokers, handling customers via phone, chat and emails from all parts of the world
Also do content writing and translation in Arabic

Handling team of around 10 people along with boat charter team as well

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Senior Customer Services Executive
IBS TEC (UK based Taxi Services)
مارچ ۲۰۱۸ - ستمبر ۲۰۱۸ | Lahore, Pakistan

Was handling 4 guys team and was taking booking from Falcon taxis , covering (Aylesbury) area and doing some booking for westfield chauffeur (OXFORD)

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Senior Dispatcher
Intercontinental limo
مئی ۲۰۱۷ - مارچ ۲۰۱۸ | Lahore, Pakistan

its inter continental limo's working in Manhattan, covering CT, NJ, QUEENS, LONG ISLAND, NY, i am handling all the dispatching issues, such as calls, text messages, emails, getting job from American express and EY...

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chat support
DN Packaging
اپریل ۲۰۱۷ - مئی ۲۰۱۷ | Lahore, Pakistan

Chat support

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Senior Customer Services Executive
Allied BPO
جون ۲۰۱٦ - اپریل ۲۰۱۷ | Lahore, Pakistan

Handling queries of the customers from UK, Austrilia, Singapore, UAE, its pure customer service inbound job

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Team Leader
Arham Soft
اکتوبر ۲۰۱۵ - فروری ۲۰۱٦ | Lahore, Pakistan

Team Lead . Leading 14 agents UK based unsecured mortgage campaign

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Customer Services
ibex global
اگست ۲۰۱۵ - اکتوبر ۲۰۱۵ | Lahore, Pakistan

کمپنی کا لوگو
Assistant Manager
Emirates Bank
مئی ۲۰۰٦ - فروری ۲۰۰۸ , United Arab Emirates

Handling all the customer service department

تعلیم

University of the Punjab
بیچلرز, , ( B.Com )‎
Matriculation with Science
فی صد 61%
1998

پیشہ ورانہ مہارتیں

ماہر Computer
ماہر Customer Management
ماہر Email And Chat Support
ماہر Inbound Calls
ماہر Multitasking
ماہر Sales Representative
ماہر Team Management
ماہر Account Receivable Collection
ماہر Accounting
ماہر Accounts Administration
ماہر Accounts Management Sklis
ماہر Activation Support
ماہر Active Learning
ماہر Active Listening
ماہر Adaptability Skills
ماہر Adminssion Management
متوسط Adobe Illustrator
ماہر After Sales
ماہر After Sales Skills
ماہر Always Willing to Learn
ماہر American Accent
ماہر American Incessant
ماہر Analytical Skills
ماہر Analyze Problems
ماہر Answering Inquiries
ماہر Apeals And Disputes
ماہر Application Processing
ماہر Application Support Management
ماہر Arabic Speaker
ماہر Arabic Language Command
ماہر Arabic Writing Skills
ماہر Articulate & competent
ماہر Aseptic Technique Knowledge
ماہر Attentiveness
متوسط Auto Ghost
ماہر B2B Business Development
ماہر Bilingual Communication Skills
ماہر Billing Services Knowledge
ماہر Binding Knowledge
ماہر Boiler Components
ماہر Booking Managment
ماہر Bossiness Development Strategies
ماہر BPO Operations
ماہر BPO Supervision Skills
ماہر British Accent
ماہر Budgeting & Forecasting
ماہر Business Acquisition
ماہر Business Development
ماہر Business Development Process
ماہر Business Operations

زبانیں

متوسط فرانسیسی
ماہر انگریزی
ماہر عربی

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