خلاصہ

To Whom It May Concern,

I am writing this cover letter with the intent to share my professional experience and how can they be of value to your company. I have been awarded the degree of Graduation in Business and Management from The International School, Karachi. I have also experienced first-hand of being able to communicate with the workforce on both higher and lower levels of the organization. My first job was at Amman Traders (marble exporters) during my career as an Account Assistant at Amman Traders I was responsible to maintain all tasks related to accounts and finance of the company such as accounts receivable/payable, salaries etc. Amman traders is an export based private company dealing in marble handicrafts. From there I also learned a little bit about export documentation and correspondence. After providing Amman Traders with my services for three years I left it and joined as an audit trainee at Moazzum Ali Khan and Company, this is an audit and tax consultant firm. Not having any domestic liabilities I worked there on stipend and learned auditing. After two years I joined Shoaib International as an assistant manager, In this capacity I was able to nurture my management skill to the best of my knowledge. My responsibilities were international correspondence mainly China and Malaysia I also took part in the companies' strategic planning meetings. After serving as an Assistant Manager at Shoaib International for just one year I joined DP Soft solutions, this is a call centre which I joined keeping in mind my education. My last job was as a support coordinator at TPS Pakistan, this was the most awarding job so far in my professional career and I also regret the day, I left this job. However, the job responsibilities were to communicate with clients mainly Banks and other financial institutions. I proved myself to be a key player and the same was recognized by my seniors. I was working at PCS International Pvt. Ltd. as shift in-charge in chat dept.

پراجیکٹس

TPS Client Portal

تجربہ

کمپنی کا لوگو
Chat Executive
Digitonics Labs
جنوری ۲۰۱۹ - موجودہ | Karachi, Pakistan

Handle multiple clients via LiveChatInc and perform lead generation.

کمپنی کا لوگو
Shift In-charge Chat Team
PCS International (Pvt) LTD.
فروری ۲۰۱۵ - نومبر ۲۰۱۸ | Karachi, Pakistan

Dealing with incoming chats, build relation with online potential customers, book incoming visitors; working closely with team leader on managing the team, reporting managers using Snap-engage

کمپنی کا لوگو
Client Support Coordinator
TPS Pakistan
اکتوبر ۲۰۱۲ - فروری ۲۰۱۴ | Karachi, Pakistan

Handling Client Calls and Logging Customer tickets and forwarding them to relevant teams for resolution. Deliberation and application of SOP.

کمپنی کا لوگو
Resource Coordinator
AIM VIZ
اگست ۲۰۱۰ - ستمبر ۲۰۱۲ | Karachi, Pakistan

Outsourcing projects via O-desk, Freelancer and Deviant Art Forums, rate negotiation with international freelancers and art groups, ensuring completion of projects in time.

کمپنی کا لوگو
Media Executive
Mass Advertising Pvt. Ltd.
جون ۲۰۰۸ - جولائی ۲۰۱۰ | Karachi, Pakistan

Print media rate negotiations with newspaper and magazine agencies, advertisement release in print media, ensuring best delivery of client advertisement on a set date, devising print media campaigns.

کمپنی کا لوگو
Call Centre Agent
DP Soft
ستمبر ۲۰۰٦ - جنوری ۲۰۰۷ | Karachi, Pakistan

Taking incoming chats from U.S region, mostly election campaign

کمپنی کا لوگو
Assistant Manager Export
Shoaib International Pvt Ltd.
جنوری ۲۰۰۵ - جون ۲۰۰٦ | Karachi, Pakistan

Export documents, catering to health officer teams, ensuring timely delivery of clearing/forwarding documents to the shipping companies, maintaining export department ledger.

تعلیم

Virtual University of Pakistan
بیچلرز, , International Baccalaureates‎
Business Management, Maths, Economics
CGPA 3.4/4
2016
Virtual University of Pakistan
بیچلرز, بیچلرز ان آرٹس, BA‎
Arts, Sociology, Public Administration
CGPA 3.7/4
2015
Da Vince Trainers and Consultants
سرٹیفیکیشن, Strategic Time Management Training‎
Management
مکمل
2013
Private
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, Intermediate‎
Accounts, English
فی صد 51%
2010
Techno-ed
سرٹیفیکیشن, Linux System Administration‎
Linux
مکمل
2010
CTTC
سرٹیفیکیشن, CCNA‎
Routing and Switching, Wireless Connectivity
مکمل
2010
Board of Secondary Education, Sindh.
میٹرک / او لیول, آرٹس, Matriculation in Arts‎
English
فی صد 55%
2008
Institute of Business Development, Pakistan
سرٹیفیکیشن, Certificate in Accounts and Finance (Quick Books/Peach Tree‎
Accounting & Finance, Accounting
مکمل
2008
Skills Development Council
سرٹیفیکیشن, Advance Excel Training‎
Microsoft Excel
مکمل
2008
CREST
سرٹیفیکیشن, Call Centre Training‎
Communication
مکمل
2006

پیشہ ورانہ مہارتیں

ماہر Strong Organizing and Planning skills
ماہر Adaptive Leadership
ماہر Analytical and Logical Thinking
ماہر Barter
ماہر Business Strategy
ماہر Chat Support Skills
ماہر Client Followup
ماہر Computer Basics
ماہر Conservation Awareness
ماہر Cultural Sensitivities
ماہر Curiosity
متوسط Email Support
متوسط End to End Sales
ماہر Executive Presentation Skills
ماہر Export Development
ماہر Facebook Managment
متوسط Institutional Selling
ماہر International Business Exposure
ماہر Japanese Teaching
ماہر Learner Mindset
ماہر Live Chat Handling
ماہر LTN
ماہر Microsoft Applications Experience
متوسط MS Visio
ماہر Pursuing News Stories
ماہر Quality Control Processes Command
ماہر TECEPYION=
ماہر Typing Speed
ماہر إغلاق
ماہر الالتزام بخدمة العملاء
متوسط استشارات إدارة المبيعات

زبانیں

ماہر اردو
ماہر انگریزی

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