Muhammad Shahzad - Specialist IT - Skyelectric Pvt Ltd

خلاصہ

Seeking to get a career oriented job in a professional environment that offers utilization of my skills and provide learning opportunities to keep pace with advanced technologies.

تجربہ

Specialist IT

Skyelectric Pvt Ltd

فروری ۲۰۱۹ - موجودہ | Lahore, Pakistan

 Independently providing IT support for six offices in the central region.
 Managing Office 365, Microsoft Entra ID, Endpoint Manager (Intune), MS Teams, and SharePoint.
 Installing and configuring computer hardware, software, networks, printers, scanners, biometric systems, and CCTV.
 Diagnosing and resolving hardware or software faults and network issues.
 Managing Google Workspace user accounts, including creation, updates, and deactivation.
 Handling macOS and Windows 10/11 issues via a support ticket management system.
 Providing on-site and remote IT support to office and remote staff.
 Prioritizing and managing multiple support tickets and emails simultaneously.
 Managing and troubleshooting UniFi network devices.
 Managed Active Directory, set up new user accounts and profiles, and addressed password-related issues.
 Administering Salesforce user accounts, including creation, suspension, deletion, and permissions management.