Marketing professional with 2 years of business development and relationship management experience in both the private and public sector; Banking industry, IT & Telecom. Adept at managing intense demands of multiple existing customer accounts and cultivates strong customer relationships.
Compile reports on overcall customers satisfaction.Buid sustainable relationships of trust through open & ineractive communication.Suggest solutions when a product malfunctions.Resolve customer complaints via phone & CRM software.Follow communication procedures,guidlines & policies.
Work with customer service manager to ensure proper customer service is being delivered.Prepare products and service reports by collecting & analyzing customer information.
Prepare products and service reports by collecting & analyzing customer inform.Social Media Marketing.Classifieds & Data Mining.Updating product information on various portals.Digital Marketing.
Keep record of customer interactions,process customer accounts and file documents.Followup communication procedures,guidelines & policies.Inform customer of deals and promotions.Generate sale leads through given information by company.