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خلاصہ
An enthusiastic, confident and reliable professional who has vast experience of managing technically complex projects, and possesses a forward-thinking approach to the management of clients and assignments.
Possessing excellent interpersonal skills, able to elicit cooperation from a wide variety of sources, including senior management, vendors and other departments.
پراجیکٹس
تجربہ
Sr Manager Governance
Sr. Manager - QA, Risk Monitoting, Certifications & Internal Controls
Carryout internal audit and build controls to overcome any possible operational, efficiency or risk
loss for entire Contact Centre of over 1100 staff and at multiple cities premises.
SBP Audit, Internal audit, compliance and quality coordination as single POC for all monitoring
and assessment activities.
Ensures compliance with regulations and controls by examining and analyzing Contact Center records,
reports, operating practices, and documentation recommending opportunities to strengthen the
internal control structure
Report violations of compliance or regulatory standards to Head Contact Center as appropriate or
required.
Manager Projects & Controls
Managing projects, Quality Mobitoring, Development Projects and Compliance / SBP / Regulators assistance
Project Manager
Managed corporate website project
Portfolio Manager
Managed unsecured business portfolio of the bank
Project Manager
Assistant Unit Manager - PRU
Campaign Leader
Team Leader - Reatil Helpline
Evening Supervisor - Retail Helpline
Phone Banker - Retail Helpline
Call Centre Agent
Night shift supervisor
