In my role, I have been actively engaged in conducting risk assessment analysis within the department, identifying potential risks, and developing effective resolutions to mitigate them. I supervise all cash transactions at cash counters, ensuring accuracy and compliance with organizational standards. A significant part of my role involves reconciling cash, credit panel, and visa charging on a daily basis, along with auditing refunded and discounted transactions to ensure transparency and adherence to financial protocols.I resolve daily panel queries and facilitate the approval of special cases and investigations for panel patients, ensuring smooth processing and timely support. To safeguard against fraudulent activities, I have implemented measures to detect and prevent such incidents and promptly report them to senior management.I am also involved in quality improvement and assurance initiatives, focusing on enhancing departmental operations. Ensuring accurate and efficient patient data entry and maintaining precise record management is a core responsibility, as is handling patient inquiries and complaints, resolving them quickly and efficiently. My work also includes monitoring and improving the overall patient experience to ensure a seamless and satisfactory process for patients.

Maintained customer satisfaction with forward-thinking focused on  addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company             information via Mail or call.
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause (RCA) of problems to resolve product and service complaints.
Increased efficiency and team productivity by promoting operational best  practices.
Maintained accurate records of all absences, attendance issues and disciplinary actions.
Made appropriate file information updates and system upgrades.
Received and processed stock into inventory management system.
Maximized performance by monitoring daily activities and mentoring team  members.
Resolved staff member conflicts, actively listening to concerns and finding   appropriate middle ground.
Cross-trained existing employees to maximize team quickness and performance.
On boarded new employees with training and new hire documentation.
Facilitated communication between relevant hospital departments and staff.
 Managing 20 front desk staff of radiology.

Reviewed each step of patient care and made proactive adjustments to prevent issues.
Completed documentation of Registration, health care, hospital actions and patient activities.
Worked with patients to schedule appointment for Doctors, tests and procedures in OPD.
Resolved problems with areas such as panel and billing that could  negatively impact services.
Maintained confidentiality of patient data and condition to safeguard health information.
Educated patients by explaining preparation instructions for upcoming procedures and tests.
Coordinated charitable, government and community resources for patients for his financial assistance.
Encouraged patients to schedule recommended tests and procedures in shifa.

For part time I was working as venue staff with British council venue staff management team,

my responsibilities 

Maintained compliance with British council test center policies, practices and procedures.
Secured testing materials and maintained confidentiality of all details.
Validated appropriate identification to allow admission to testing area.
Assisted faculty with setting up tests and coordinating test spaces.
Helped accommodate students with disabilities or special needs for alterations to test administration.
Maintained secure and positive environment conducive to testing.

Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Trained team members on cash register operation and cash handling.
Operated POS cash register and equipment to collect payments.
Led cashiers and associates in providing thoughtful customer service.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Processed both adjustment of cash and card payments and returns.
Maintained and updated security protocols for front desk operations.