As Manager Internal Audit (Head Office Functions) within our Fintech
organisation, I play a critical role in ensuring the integrity, effectiveness, and compliance of our internal processes and systems. Reporting
directly to the Head of Internal Audit, I conduct audits, assessments,
and reviews focused on various head office functions to identify risks, improve operational efficiency, and uphold regulatory standards.

• Analyze internal business systems to ensure compliance with
industry regulations and ethical standards.
• Create, modify, update and implement the company’s policies.
• Design control systems to address cases of violation of internal
business policies.
• Design ongoing training programs for employees of the business.
• Liaise with other departmental heads to ensure that all business
operations are in line with business policies.
• Review the functions of different departments i.e. Central
Processing Division, HR, Finance, Trade, Service Quality and
operations division etc.
• Review of the regulatory requirements i.e. ECIB Validations,
Review of Federal Government Accounts etc.

Branch audits:
▪ Prepare audit sample for each branch
• To ensure all applicable AML/CFT/CDD requirements have
been completed by the branch.
• Conduct branch exit meetings under supervision of my team
leader.
• Review critical areas such as adherence to the statutory
exclusion list, assessment and due diligence.
for environmental, social or other ethical risks presented by
client’s businesses.
Fraud Investigations:
• Scoping and data gathering planning prior to launching an
investigation.
• Conduct inquiries, collecting and analyzing evidence while
ensuring its integrity.
• Conducting field visit surveys of customers and recording their
statements, while ensuring that reputational risk is kept at a
minimum.
• Performing due diligence assignments
• Assessing whether to enhance the scope of investigation, if
reason to do so exists

• To review account opening documents as per the defined TAT and
complete the tasks within specified time.
• Thorough scrutiny of AOF (Account Opening Form) and other
supporting documents and all relevant sections given on AOF to
be reviewed properly.
• To ensure all applicable AML/CFT/CDD requirements have been
completed by the branch.
• To coordinate with branches in case of any discrepancy for
rectification.
• To maintain MIS with discrepancies.
• Coordinate with branches through phone calls and emails to
resolve their queries.
• To review FA/FI & Govt. account documents, in case of
discrepancies, coordinate with branches for rectification.
• Managing account opening team in an efficient manner and
assigning work targets.
• Discuss procedure and issues with higher management for
enhancement & improvement of Centralized Account Opening,
identity gaps and suggest improvements.
• Ensure that the procedures at Centralized Account Opening is
appropriately carried out as per the Bank’s policy & regulatory
requirements, while making sure the completion of all tasks
within turnaround time.

• Introduce new customers to the bank by marketing and opening
their new accounts.
• Retention and selling of banking facilities to the existing clients of
Bank.
• Suggest the clients about the services the Bank is providing and
advise them the best suitable products for them.
• Help the clients in fulfilling their financial needs while analyzing
their Income, expenses and liabilities.
• Providing the best customer services experience to every walk-in
client.
• Handling Cash of Branch I.e. Receipts and Payments.
• Dealing with cheque clearing of customers along with foreign
Remittances of clients.
• Account Opening of customers at the time of customer’s
onboarding.
• Performing KYC (Know your Customer/Counterparty) and CDD
(Customer due diligence) at the time of account opening /
on boarding.