- Migrated Hyper-V deployed virtualized Datacenter from CloudSouth US Co-location to dedicated DataCenter of CloudSouth- Enhanced Network and Systems security by implementing VPN, restricting access with firewall in/out policies to combat attacks/threats.- Hyper-V replication for various VMs running numerous services deployed to mitigate and reduce downtime if failure happens - Cloud backup solution implemented, managed and monitor on daily basis with frequent validation and disaster recovery tests- Provide Technical support to end-users, troubleshoot and resolve issues related M365 services- Back office LAN connectivity revamped with enhance security, VPN connectivity to remote resources and centralized AD environment with GPOs as per company policies- Refine Data protection policies as per HIPPA compliance, device management, provisioning and request flow for incidents, requests and change are implemented

- Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements.- Migration of on-prem data center to AWS with IBM team- Managed and administered network hardware and software and monitored network to support network availability to end users.- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.- Demonstrated strong organizational and time management skills while managing multiple projects.- Onboarding and Offboarding of seasonal employees as per business requirements

- Management of overall Network, Datacenter, core, distribution and access layers at the Diyar International Private School, Fujairah comprising approximately 2500 users, Switches (WS-C3850-12S, WS-2960X, Catalyst 2960-XR, CISCO 3560), HP 2910al, CISCO Routers (2921 as a voice gateway)- Managing, Administering and troubleshooting Aruba wireless LAN controller and access points- Managing, Administering and troubleshooting Office 365 exchange- Management and configuration of Fortigate Firewall, monitoring traffic, access policy, spam filtration, and LAN to WAN vice versa communication

- Providing technical (L1, L2, L3) support to UK, Ireland, US, Bermuda, Singapore, Japan, Isle of man, based clients- Providing ICT cloud support.- Accessing customers' PCs remotely and fixing technical issues.- Office-365 Administration- Maintaining hosted Exchange Servers.- Managing SharePoint libraries, permissions and providing training to clients.- Set user access, permissions and roles to prevent unauthorized access.- Building reports like SharePoint Security Metrics.Managing the Networks- Maintain both internal and external company networks.- Managing windows servers R2 2008, 2012, and 2016.- Server 2008 R2 Install & Configure RDS (Web Access).- Remote Access on windows servers.- Managing Active Directory and Azure active directory.- Managing customer websites' by constantly updating data.Accomplishments:- Successfully brought down the costs of the Microsoft services by converting active mailboxes to shared mailboxes and adding it as delegate to current employee’s outlook and canceling unwanted licenses.- Recognized as a hands-on, proactive professional who can rapidly identify problems, formulate tactical plans, initiate change and implement effective programs in challenging and diverse environments.

- Provide complete range of I.T technical support and managed whole Regional center- Analyze, design, develop, recommend, and present network and Cybersecurity solutions. Perform preventive maintenance and develop technical work plans.- Designing, presenting and implementing security policies for the Network devices.- Responsible for all aspects of network environment including proxy servers, DNS, VPNs, workstations, printers, firewalls, switches, routers, etc.- Develops and maintains network security procedures. Adds, removes, and changes authorities for network users.- Maximize network performance by monitoring performance, troubleshooting network and Security problems- Provide remote support to on-site engineers and end users/customers during installation.- Assist in Setup & maintenance of user accounts, permissions and passwords in Active Directoryand Office 365.- Implement industry best practices to ensure 100% uptime.- Maintain documentation of all systems, processes and practices.- Providing Level 1, 2 & 3 support remotely to users

- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Configured hardware, devices, and software to set up work stations for employees.- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.