I'm, 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞 in 𝐈𝐓 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. I’ve helped organizations with everything from 𝐟𝐫𝐨𝐧𝐭-𝐥𝐢𝐧𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 to optimizing self-help support channels, creating conversion funnels, and elevating the support experience. You are contacting someone who is an 𝐞𝐱𝐩𝐞𝐫𝐭 𝐢𝐧 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐚𝐫𝐞𝐚𝐬.
𝐌𝐲 𝐌𝐢𝐬𝐬𝐢𝐨𝐧
Help demystify technology, make technology approachable, and to help those find tools to make their lives better.
I'm 𝐇𝐚𝐫𝐨𝐨𝐧 𝐋𝐨𝐝𝐡𝐢 I've more than 𝟖 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 as a technical support analyst with stints in some of the toughest industries. My experience includes some front-line support, back-end internal support, fix IT operations, IT administration, Website management, Technical content writing, Technical training, and more below,
✔ Virtualization, VMware, Hyper-V Installation Configurations & Troubleshooting
✔ Hosting & Domain Configuration & Migration
✔ Outlook Installation, Configuration & Migration
✔ Network Administration, Switches, Routers, Load Balancers, and Wireless.
✔ Installation of DVR NVR & CCTV Cameras Maintain CCTV System & Records.
✔ Maintain and Update the WEB Page and Information (Web Services).
✔ Maintain all Windows OS.
✔ Office 365 Installations & Configurations.
✔ Maintain all Antivirus & System Protection.
✔ Configure New Hardware, Install and Update the Software Packages.
• Planned system testing and debugging cycles.• Standardized installation policies to streamline efforts and shorten task completion times.• Deployed permanent and non-permanent changes to system parameters and hardware configurations.• Worked in an Agile environment with multiple team members to deliver iterations on schedule.• Took initiative to improve system and configuration support for internal and external customers.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Learned new skills and applied them to daily tasks to improve efficiency and productivity.• Proved successful working within tight deadlines and a fast-paced atmosphere.• Designed and presented social media campaign ideas.• Conducted daily updates to social media profiles to boost the company’s online presence.• Helped with planning and hosting marketing events.• Responded to comments, posts, and questions from various channels.• Worked with assigned team on projects to meet deliverables.• Tracked social media engagement to identify high-performing ideas for campaigns.• Collected and analyzed Web metrics such as visits, time on site, and page views per visit.Created content strategies for digital media.
• Configured & implemented IT initiatives to produce measurable business value.• Developed & led large-scale technology initiatives for long-term strategic plans.• Worked closely with vendors, & technology partners on integrations, infrastructure & solutions.• Determined methods for IT to support business objectives.• Built IT infrastructure to support business strategies & evolving processes.• Carried out daily duties accurately and efficiently.• Monitored systems in operation & quickly troubleshot errors.• Diagnosed problems involving hardware, software, power & communications issues.• Designed and evaluated WAN & LAN connectivity technologies.• Completed reports detailing network, systems performance & downtime issues.• Managed onboarding and offboarding of employees.• Performed software installations and upgrades to UNIX or Windows & MAC operating systems.• Configured and tested Windows Server operating systems with role features.• Delivered Tier 1, 2 & 3 support for problem identification, diagnosis & issue resolution.• Created nightly jobs for database backups.• Developed IT policies to comply with applicable laws.• Analyzed security logs to determine network threats.• Resolved computer & system networking problems to maintain user productivity.• Traveled to customer sites to provide prompt resolutions to issues.• Maintained equipment performance by configuring, diagnosing & repairing hardware.• Used discretion in handling confidential information.• Provided administrative support scheduling meetings & travel arrangements.• Served as point of contact between clients and managerial staff.• Attended meetings, took notes & tracked action items.• Sourced and ordered office equipment and supplies.• Managed purchase orders & account transactions.• Created help desk tickets, troubleshot & resolved desktop issues.• Developed project plans managed costs & monitored performance.• Enhanced & update computer systems to increase efficiency.
• Maintain & Create Network (LAN + WLAN) Wires & Wireless Both, Manage Network Traffic.
• Installation and Configuration of Routers Switches & Modems. (LAN, WAN)
• Operate and Installation of DVR NVR & CCTV Cameras Maintain CCTV System & Record.
• Installation Maintain and Update Biometric Attendance Machines and Their Records.
• Barcode System Installation and Generation. (Barcode & QR Code)
• Operate and Installation of Telephone Exchange and Connectivity via Computer System.
• Maintain and Update WEB Page and Information’s.
• Monitor and Maintain all Windows Server Based Systems.
• Maintenance, Upgrades, Installation and Repairs Onsite and Remotely for Windows 2000 Server, Windows 2003 & 2008 Servers (x86, x64, Standard, Advanced, & Enterprise).
• Application Software, Adobe Reader, Winrar, DVD Convertor, Nero, Xilisoft ᴴᴰ Video Converter Ultimate, VMware Workstation, Team Viewer, Ammy, Anydesk, UltraVNC etc .
• Office Package: Microsoft Word, Microsoft Excel.
• Maintain all Antivirus (Microsoft Security Essential) (McAfee) (Symantec) (Avira) Antivirus Applications and Appliance, and (Content Filtering of web and email traffic), and Symantec Antivirus 10.
• Scan and remove Virus.
• Hardware Testing Tools, Multi Meters, Cable Tester, Card Tester, and Defray the Hard Drives on Computers.
• Remove and Clean up Registering the Clean up Software.
• Remove Unused Files and Software to keep the Computers in Their Functional Order.
• Look After the Single Window Service, Ensure a Smooth Functioning of all System.
• Devised a Safety Method to Keep the Entire Confidential Matters Safe.
• Ability to Chang Regularly the Secret Code and the Password of Company Structure.
• Repair and Maintain the Computers, Servers, Laptops, and Biometric Attendance Machines etc.
• Configure New Hardware, Install and Update the Software Packages.
• Maintain & Create Network (LAN + WLAN) Wires & Wireless Both, Manage Network Traffic.
• Installation and Configuration of Routers Switches & Modems. (LAN, WAN)
• Operate and Installation of DVR NVR & CCTV Cameras Maintain CCTV System & Record.
• Installation Maintain and Update Biometric Attendance Machines and Their Records.
• Barcode System Installation and Generation. (Barcode & QR Code)
• Operate and Installation of Telephone Exchange and Connectivity via Computer System.
• Maintain and Update WEB Page and Information’s.
• Monitor and Maintain all Windows Server Based Systems.
• Maintenance, Upgrades, Installation and Repairs Onsite and Remotely for Windows 2000 Server, Windows 2003 & 2008 Servers (x86, x64, Standard, Advanced, & Enterprise).
• Application Software, Adobe Reader, Winrar, DVD Convertor, Nero, Xilisoft ᴴᴰ Video Converter Ultimate, VMware Workstation, Team Viewer, Ammy, Anydesk, UltraVNC etc .
• Office Package: Microsoft Word, Microsoft Excel.
• Maintain all Antivirus (Microsoft Security Essential) (McAfee) (Symantec) (Avira) Antivirus Applications and Appliance, and (Content Filtering of web and email traffic), and Symantec Antivirus 10.
• Scan and remove Virus.
• Hardware Testing Tools, Multi Meters, Cable Tester, Card Tester, and Defray the Hard Drives on Computers.
• Remove and Clean up Registering the Clean up Software.
• Remove Unused Files and Software to keep the Computers in Their Functional Order.
• Look After the Single Window Service, Ensure a Smooth Functioning of all System.
• Devised a Safety Method to Keep the Entire Confidential Matters Safe.
• Ability to Chang Regularly the Secret Code and the Password of Company Structure.
• Repair and Maintain the Computers, Servers, Laptops, and Biometric Attendance Machines etc.
• Configure New Hardware, Install and Update the Software Packages.
• Accomplish the Job of Data Recovery and System Administration.
• Repair Devices Keyboards, Mouse, Printers and Scanner.
• Maintain & Create Network (LAN + WLAN) Wires & Wireless Both, Manage Network Traffic.
• Installation and Configuration of Routers Switches & Modems. (LAN, WAN)
• Operate and Installation of DVR NVR & CCTV Cameras Maintain CCTV System & Record.
• Operate and Installation of Telephone Exchange and Connectivity via Computer System.
• Look After the Single Window Service, Ensure a Smooth Functioning of all System.
• Devised a Safety Method to Keep the Entire Confidential Matters Safe.