Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies.
Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized.
Developing and implementing advertising and marketing strategies to attract new customers.
Creating suitable work schedules for staff members.
Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance.
Training staff to produce high-quality bakery items while following proper food handling procedures.
Strategically arranging bakery items in display cases to encourage customer purchases.
Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met.
Resolving customer complaints in a professional manner

Answer and direct phone calls
Organize and schedule appointments
Write and distribute email, correspondence memos, letters,
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Submit and reconcile expense reports

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers