Strategically Manage and maintain customer service and brand service standards across the Marriott Brands. Develop strategies around the brand to improve portfolio scores to brand norms while Using prescribed Brand Standard Audit parameters to collect data through observation and enquiry.

And Train, coach and support property leaders, ensuring they perform in accordance with established brand standards and consistent with company’s core values.

Planning directing and delivering training programs including orientation of new associates and other statutory training. Designing & Developing SOPs from the scratch for Islamabad Marriott Hotel in collaboration with all operation departments HODs.

Conducting weekly meetings with Operation departments heads under direct supervision of General Manager to achieve defined targets by Marriott International. Also Ensure all grooming policies and uniform standards are consistently met and on-brand

AND
Develop and deliver training to managers and human resources team on positive employee relations, engagement, conflict resolution, workplace respect, best practices and overall manager effectiveness.
Proactively recommend new processes, policies, and procedures and modifications to existing processes and policies, assessing needs and facilitating improvements in order to meet organizational objectives
Partner within Human Resources to retrieve employee feedback throughout the employee life-cycle.
Collect, understand and analyze data to provide insight to business and HR leadership on trends, strengths and areas of improvement
Perform all activities in a safe ad responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
Advocate for the employee across the teams to make their experience seamless.
Gathering data and working with the employee to prepare to submit for an inter-company transfer.
Developing & Designing Employee retention & Motivation Strategies.

The purpose of this role was to equip staff/ambassadors/Talent with the knowledge, skills and motivation needed to carry out work-related tasks. This role will assist in the creation, imple-mentation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals, including brand, service, and financial. This includes assisting each department in imple-menting onboarding and ongoing departmental training plans and learning activities and main-taining active follow-up through on-going coaching and support. This role will also support and development of Departmental Trainers as required.
AND
 To understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
 A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement
 Coaching and mentoring at management level
 Success in creating and driving effective development, employee relations, retention and reward programs
 Resolve employee relations issues through a systematic approach with clear documen-tation and follow through
 Advise and counsel supervisors and managers on discipline and termination decisions
 Develop and manage communications regarding organizational structure, employment-related news, and HR-related programs and policies.
 Familiarize myself with the HR and Training Standards, localizing where necessary-Ensure effective training programs are in place for the following:• On Boarding Orientation.• Train the Trainer.• Customer Service Training.• Technical job specific training (through certification of departmental standards and Procedures).• Supervisory Skills Training.• Management Development.•
 Developing, coordinating and maintaining a set of in-house training courses, workshops etc to be delivered on a rolling program, including induction etc

Have been working to Build Working Relationships & Generate business from corporate sector, NGOs, Embassies, Universities, and Govt. Institutions etc to meet company's financial targets.
Also to Manage & lead Sales & Operations team as and when required.
AND
 Networking within the market to identify mutually benefiting conglomerates.
 To design & implement Talent acquisition strategies for the organization.
 Designing & implementing Sales & Marketing strategies of the company and monitoring that all the sales goals are aligned as per company’s defined objectives.
 Finalizing & closing the business deals & developing legal documents for the con-tracts.
 Ensuring high quality product delivery for brand loyalty.
 Organizing events for brand awareness & Promotion.
 Aligning & associating with Media for brand promotion.
 Handling Employee Grievances, Transport & administrative issues.

I Was Responsible for providing human capital management advisory services to the businesses that includes Corporate, SMEs, Banks and Individuals etc.
My Keen interests & Expertise are in:
• Idea Creativity & Innovation Strategy
• Customer Centric Thinking
• Critical Thinking Skills
• Meeting Management/Facilitation Skills
• Team Building
• Problem Solving & Decision Making
• Diagnosing & Changing Organizational Culture
• Visually Felt Leadership Trainings
• Employee Counseling
• Work & Life Balance for the achievement of Fundamental Purpose of life.
AND other domains i covered during this tenure are as under:-
To Design, develop, plan and deliver leadership development initiative and programs, organiza-tional training and programs for online learning management systems.
To Access, analyze, and select appropriate training systems using traditional or alternative me-thods, techniques, and formats.
To Provide change management coaching and consulting support to leaders and project teams.
To Provide coaching to leaders on developing leadership competencies and development plans to improve effectiveness and the bench strength of the organization.
To integrate and apply a variety of theoretical frameworks related to management and super-vision (e.g., leadership theory, theories of work motivation, organization theory and group dy-namics), OD and organizational psychology.
To communicate effectively and to explain abstract concepts to people from diverse backgrounds and organizational levels.
To identify and assessment, high-performance teams and group dynamics.

I have been performing following tasks :-
• Answering employee questions
• Processing incoming mail
• Creating and distributing documents
• Providing customer service to organization employees
• Serving as a point of contact with benefit vendors/administrators
• Maintaining computer system by updating and entering data
• Setting appointments and arranging meetings
• Maintaining calendars of HR management team
• Compiling reports and spreadsheets and preparing spreadsheets
• Participating in recruitment efforts
• Posting job ads and organizing resumes and job applications
• Scheduling job interviews and assisting in interview process
• Collecting employment and tax information
• Ensuring background and reference checks are completed
• Preparing new employee files
• Overseeing the completion of compensation and benefit documentation
• Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)
• Conducting benefit enrollment process
• Administering new employment assessments
• Serving as a point person for all new employee questions
Payroll and Benefits Administration
• Processing payroll, which includes ensuring vacation and sick time are tracked in the sys-tem
• Answering payroll questions
• Facilitating resolutions to any payroll errors
• Participating in benefits tasks, such as claim resolutions, reconciling benefits statements, and approving invoices for payment
Record Maintenance
• Maintaining HR files and databases
• Updating and maintaining employee benefits, employment status, and similar rec-ords
• Maintaining records related to grievances, performance reviews, and disciplinary actions
• Performing file audits to ensure that all required employee documentation is col-lected and maintained
• Performing payroll/benefit-related reconciliations
• Performing payroll and benefits audits and recommending any correction action
• Completing termination paperwork etc

The position provided me a nourishing professional . opportunity to grow at the multicultural forum, with various native English speaking accents that helped enhance my capabilities of working and interaction with western foreigners. A brief Summary of Both Managerial and Technical Expertise during the post are:
• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Up-sell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.
• Provide on-the-job training for new employees
AND Debt Collection & Negotiation from US based debtors

• Analyzed the Performance appraisal system and gave suggestions on how to improve the system.
• Facilitated in the construction of FFC career portal.
• Formulated and entire report on the performance of the HR department and gave sugges-tions on improvement.
• Learned Financial Reporting & Contributed in making company’s Annual Financial Report.