Responsible for Admission & Discharge policy and process flow smoothly for better patient experience process.

• Information is provided to the patients/attendants by admissions and discharge office.
• Timely corporate approvals (Including Sehat Sahulat Program) are taken and bill are sent for claim accordingly within agreed timelines
• I smooth communication from admissions and discharge office is being done with all relevant stake holders (including bed management).
• To understand and resolve que1ies/complaints of patients/attendants visiting admissions office for better.
• All financial recoveries are done timely and according to hospital policy.

• All financial reports to be reviewed finalized and shared with relevant stakeholders on day-today basis.

• Timely reporting and monitoring of key Performance indicators of admissions and discharge office.

• Queries handle in Admission & Discharge Department.
• Patient facilitation services for Kidney & Liver transplant patients.
repare the medical treatment estimation to patients/attendants.
• Prepare the running and final IPD bill.
• Providing the quality services to patients.
• Accept payment for all CPT Codes, Charging at OPD, IPD, EAR, Pathology Lab and Pharmacy counters in the form of Cash/ Credit card.
• Monitor cash receipting functions and authorize various transactions, such as refunds & cash drawer reconciliations.
• Update cash handling data for all payment receipt locations at the various level in a timely and accurate manner.
• Maintain strong internal controls for payment collection at the payment receipt location level and safeguarding against loss.
• Maintains and establishes policies and procedures objectives.
• Retrieve & count cash receipts from the shift and prepare the deposit.
• Taking initiatives in improving the service in the department by highlighting any weak area/areas for improvement.
• To guide all junior colleagues to come up to the required standards of work.

• Any other task assigned by supervisor.

1-check online patient admission request and process admission according to beds allocation policy.
2-allocate bed to the patients with the coordination of IPD.
3-Deal patient attendants regarding current admission and waiting admission.

• Giving customers FCR (first call resolution) as maintaining AHT (average handling call time) with quality services as well.

• Taking calls of customer who are facing problem as I am on privilege Queue called CMC (complaint management centre).

• Took calls of prepaid and corporate customers to facilitate them.

• Worked as a backup team lead as handling team issues problem solving and coordination with higher management for resolution.

• Keeping strong eye on KPI’s includes Conversion Ratio, Sales Targets, QSL and QI Develop standard operating procedure in order to improve vender management and smooth day to day operations.
• Making and delivering presentations on trend base analysis.
• Forecasting future challenges and making/assigning tasks accordingly.
• I have great experience to handling different Queues like CMC, 4G, Post-paid and Prepaid.
• Leading a group of agents who interact directly with the customer and in terms of their complaint and service related calls.

I will have responsibility for the procurement of raw materials, finished goods, and office supplies and facilities maintenance services

Serves the customers by active the sim and provide service information as customer relation officer