Complete customer due diligence,
Manage KYC
Ensure Compliance rules,
Ensure anti money laundering rules,
Remittance Lead generations,
Business development.
Handle Walk in customer for accounts opening.

Commercial Moter Insurance Cover( Sanad and Al-Shamel) Quotation Request, Final policy, Card printing, etc.
. Petail Moter Insurance Cover(Sanad and Al-Shamel) (Quotation, Policy final, card printing, etc.)
Medical Insurance.
Medical Claims.
Medical Malpractice.
Travel Insurance.
Cancellation.
Renewal Policy.
Help desk.
Archiving etc

Dedicated customer service Representative with 1+ years of experience in ALLIED BANK LIMITED. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.
I worked in Service Quality Department having a strong command of the following functions
Handling customer queries and providing info as per defined standard.
Effective redressal of customer complaints and providing solution/escalating
Problems.
Follow-up customer escalations and closing them. Escalating customers about the bank's products and services (cross-selling).
Generating leads and passing them to the concerned department.
providing feedback to the team leaders about products and processes and contribute to the improvement. educating customers about channel migration. improve efficiency as per interactions and feedback received.
Updating products and processes in the databank. Activision and Deactivation of Visa Debit Card/Visa Credit Card, SMS Banking, Internet Banking.
making payments as per customers instructions regarding Utilities bills etc
funds transfer as per customer request.
complaint lodgement as per customer instructions.

Accounts opening,
Operation ,
Cashier etc