 Identify new and keep in touch with existing manufacturers, distributors & suppliers and develop strong working
relationships with them.
 Ensure manufacturers, distributors & suppliers understand Dastyab’s business model and business objectives.
 Negotiate contracts and competitive prices
 Develop clear and concise communication, payment and delivery mechanisms with suppliers.
 Establish daily liaison with suppliers to ensure the availability of stock.
 Continuously evaluate consumer electronics market for variation in prices and staying up-to-date with the
upcoming products.
 Evaluate competition by gathering information i.e. quality and competitive price of products/brands.
 Keep track of products on Dastyab’s procurement list and keep stock lists for the product shortlisted.
 Work as part of the team and be available to work on other assignments.

 Heading reporting team of the Contact Center.
 Managing a team of support service staff to meet performance and customer service targets.
 Maintaining consolidated feedback reports, APR, KPI, project Survey reports and providing feedback regarding areas of
opportunities where Improvements required.
 Analyzes the training needs (TNA) of the employees.
 Producing all weekly and monthly team reports/figures.
 Find out statistical figures in effective manner to achieved departmental goals.
 Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
 Assist to Operation Manager.

 Provide support for both voice and cable/satellite services.
 Updating of Cable channels packages, VOIP and wireless web services.
 Customer account maintenance and updates.
 Cash reconciliation to ensure money deposited in bank account reconciles with payments posted in the billing system.
 Customer account rate code additions and deletions.
 Return mail activities, including updating addresses and names.
 Customer account equipment additions and deletions.
 Customer Pay-Per-View audits, updates, and deletions.

 Handling inbound customer calls in an efficient, polite and professional manner.
 Complaints handling and send daily complaint report online as well manually.
 Understanding their issues, queries, searching database and taking action as per requirements and defined SOP.
 Handle sales inquiries and quotation follow up.
 Identify areas of opportunity to enhance customer support.
 Responsible for ensuring a Customer Satisfaction.
 Manage a team of customer support engineers to resolve customer issues in a timely manner.
 Organize and allocate the resources needed for technical training.
 Project coordinator for the Sabro Online Complaint System including Analysis, Process and System Design and administration of development and implementation phases.
 Blending in with a large and highly driven team of professionals.
 Assist to chief operation Manager

 Coordinate with all Technical matters.
 Introduce proven procedures to maximize resources while enhancing product support materials.
 Establish support processes for new products while overseeing existing projects.
 Use ERP software for placing production order, sales order etc.
 Complaints handling of commercial units parts.
 Handel calls and public dealing of HVACR commercial equipments.
 Assist to A.V.P after sale.

 Coordinate with all logistic operational matters.
 Prepare shipping documents and arrange packing material for the on board shipment.
 Ensure that all goods are checked for damages and discrepancies between goods and documents and stored at designated locations. Also taking initiatives to increase efficiency of all processes and activities.
 Perform daily warehousing activities such as goods receipt, pick, pack, receive, load, unload, stuff and unstuffing of goods according to request or orders, etc.
 Assists customers and co-workers as needed.
 Answers phone and provides backup for administrative staff as required.
 Handle Calls and D-Briefing letter.
 Searching records of customer through oracle software.
 Assist to Customer Services Department.
 Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.