خلاصہ

Experienced and resourceful Research & Operations Lead possessing a Bachelor's degree and over 15 years of multi-dimensional experience. Accomplished at Admin & Operations, Market Research, Product Research, New Business Research & Regulatory Research. Thrives working in a dynamic environment that call for exceptional adaptability, flexibility, and effective collaboration and teamwork with and within teams. 

تجربہ

کمپنی کا لوگو
Research & Operations Lead
TechnoSol Private Limited
جنوری ۲۰۲۳ - موجودہ | Karachi, Pakistan

§  Conducted comprehensive market and competitive analysis through secondary research, utilizing data analytics tools, to identify emerging technology trends for product/service improvement and market expansion.
§  Negotiated and managed partnerships with industry leaders, including Salesforce, HubSpot, Constructor (Alemira), Scale Computing, and Zoho & collaborated on co-marketing initiatives to expand offerings.
§  Generated 20+ qualified leads monthly through multi-channel strategy, automated marketing tools, and A/B testing refinement.
§  Managed the entire HR cycle from policy creation to employee retention, including recruitment, onboarding, payroll (PKR 87,000/month), benefits, compliance, and petty cash.

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Business Operations Consultants | Partner
AS Consultants
جون ۲۰۲۱ - موجودہ | Karachi, Pakistan

§  Managed financial transactions, tax filing, and regulatory compliance of 7 clients, ensuring that their financial affairs were in order and that they were meeting all of their legal and regulatory obligations.
§  Processed weekly and monthly payroll, bonuses, and special checks for all employees, ensuring that they were paid accurately and on time, with a total payroll amount of 1 CR PKR.

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Project Manager
NDC-BPO
جون ۲۰۲۱ - دسمبر ۲۰۲۲ | Karachi, Pakistan

§  Successfully led and managed 5 diverse projects from start to finish, ensuring on-time delivery, budget adherence, and quality compliance. Built strong client relationships and secured deals through negotiation and objection handling.
§  Assembled and led a dedicated team for a USA-based medical billing project, encompassing various specialties. Oversaw the administrative department, optimizing processes, managing teams, and ensuring budget adherence. Processed payroll for all employees accurately and timely (total amount: 55,0000 PKR).
§  Virtually assisted with credit document review for 200+ clients, ensuring accuracy and data entry into the Credit Admiral system. Conducted credit history assessments and developed a comprehensive database of 70,000+ credit repair specialists.

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Research Analyst
Iqbal Institute of Policies
مئی ۲۰۲۰ - دسمبر ۲۰۲۲ | Karachi, Pakistan

§  Developed comprehensive surveys to assess gender disparities across crucial areas like education, employment, healthcare, and decision-making. Identified barriers, challenges, and violence/discrimination faced by women in Pakistan. Evaluated existing policies and programs for effectiveness.
§  Administered and collected survey data, conducting in-depth quantitative and qualitative analysis to uncover key findings, trends, and insights related to gender inequality.
§  Leveraged research findings to assess existing gender equality policies and programs, identifying areas for improvement and recommending actionable policy changes. Contributed to raising awareness and advocating for effective solutions to gender disparities in Pakistan.

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Regulatory Research Specialist
360training.com
جولائی ۲۰۱۸ - جون ۲۰۲۰ | Karachi, Pakistan

*) Launched & staffed compliance department, developed SOPs, ensuring organizational adherence to regulations across diverse sectors like Insurance, Food & Beverages.
*) Conducted comprehensive research & produced compliance reports, training materials, and courses (including VILT and Self-Paced) for Real Estate sector, meeting stringent deadlines and legal frameworks.
*) Regularly audited online materials, websites, and VARS for compliance, identified and resolved discrepancies, implemented necessary updates to ensure legal adherence.
*) Oversaw and maintained a 700+ course library compliant with legal requirements, facilitated user-friendly access, coordinated new course additions and retirements based on regulatory changes and industry needs.

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Product R&D Officer| Project Lead
BearingPoint Pakistan (now a Mazars Company)
اگست ۲۰۱۲ - ستمبر ۲۰۱۷ | Karachi, Pakistan

§  Conducted market research on internal audit management software, analyzing platforms like AuditBoard, ACL, ProcessGene, and SAI360 to identify strengths, weaknesses, and unique features for product differentiation (eAudit).
§  Collaborated with clients on industry-specific customizations for eAudit software, interpreting requirements, assessing feasibility within SBP & ISO regulations, and providing feedback to the development team for informed decision-making.
§  Recruited, led, and managed teams for PTCL VSS Phases II (2014), III (2015-16), and IV (2017), developing workflows, monitoring performance, resolving issues, and generating reports on team and VSS trends.
§  Successfully recruited and onboarded a 28-member team for the BISP Waseela-e-Taleem (WeT) Project in 2013, implementing project management procedures, coordinating with local authorities, and managing beneficiary feedback and complaints.

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Business Development Executive
Eocean Private Limited
اپریل ۲۰۱۴ - مئی ۲۰۱۴ | Karachi, Pakistan

Part time job in Unilever Pakistan campaign with Eocean.

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Data Entry Operator And Screening Officer In BISP Waseela-e-Taleem Scheme
BearingPoint Pakistan (now a Mazars Company)
نومبر ۲۰۲۴ - جولائی ۲۰۱۳ | Karachi, Pakistan

*) Conduct the implementation and monitoring of all activities, at field level, as laid out in the plan of action.
*) Organize and support running of BISP Project activities in the branches.
*) Manage the effective and proper use of assets, financial resources and facilities according to standard procedures in order to comply with auditing requirements.
*) Support beneficiary’s identification and selection processes together with Branch Livelihoods Teams.
*) Active participation to field assessments (logistic organization, identification of needs, monitoring)
*) Assist in the registration of target families at branch level working closely with Branch Livelihoods Teams to ensure data is collected and is recorded within the livelihoods programming to be implemented.
*) Make field arrangements for planned visits to project locations.
*) Assist Livelihoods Officer/Coordinator in the preparation of all documents and forms necessary for the implementation of the livelihoods project.
*) Coordinate (or assist Branch Livelihoods Teams in coordinating) activities with local authorities, international community members, other implementing actors and partners at the local level.
*) Maintain coordination and appropriate information sharing and communication lines with partners and stakeholders at field level to avoid duplication and maximize synergies.
*) Regularly monitor project activities and provide timely inputs and feedback to the concerned managers.
*) Follow up with Branch Livelihoods Teams the complains from the beneficiaries and communities and keep a record of them.
*) Facilitation of (or assist in the facilitation of) training's for Organization staff and volunteers and beneficiaries when needed.
*) Set up (or assist to set up) a clear beneficiary follow-up mechanisms and ensures that appropriate follow-ups are made to support beneficiary.
*) Compile and submit regular project updates.

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Coordination Officer
USAID
ستمبر ۲۰۱۲ - مئی ۲۰۱۳ | Karachi, Pakistan

§  Provided comprehensive logistical and administrative support to Project Coordinator, including liaison with government agencies, community engagement, meeting coordination, and issue resolution for both on-site and off-site staff.

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Data Entry Operator And Back Office Executive
BearingPoint Pakistan (now a Mazars Company)
جون ۲۰۱۲ - دسمبر ۲۰۱۲ | Karachi, Pakistan

Worked as data entry operator and back office executive in PTCL VSS Scheme.

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General And Production Purchase Officer
Pakistan Wind Mills Pvt Limited
جون ۲۰۱۱ - جون ۲۰۱۲ | Karachi, Pakistan

Responsible for both production and general purchase of company.

تعلیم

University of Karachi
بیچلرز, بیچلرز ان کامرس, Bachelors of Commerce‎
Accounting
فی صد 45%
2006

پیشہ ورانہ مہارتیں

ماہر Call Center Development
ماہر Data Management
ماہر Operations Coordination
ماہر Payroll Management
ماہر Project Administration
ماہر Research Information Management
ماہر إدارة فريق المشروع

زبانیں

ماہر اردو
ماہر گجراتی
ماہر انگریزی
ماہر ہندی
ابتدائی پنجابی