خلاصہ

To pursue a highly rewarding career, looking for challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

تجربہ

کمپنی کا لوگو
Personal Assistant/ Computer Operator
Walled City of Lahore Authority
اکتوبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

Ø  Maintenance, Preparation, Closure and Proposal of Inventory.
Ø  Supervision of staff for the best result and smooth implementation of work.
Ø  Preparation / Follow up of Reports, Noting’s, Official letters and Requisitions.
Ø  Assist the seniors and deputy director in their work.
Ø  Preparation and submission of Attendance of the employees.
Ø  Visit of the historical places to check the management system and employees performance.
Ø  Perform any task assigned by the Incharge/ Directors.

کمپنی کا لوگو
Search Engine Optimizer
UBM Technologies
دسمبر ۲۰۱۸ - ستمبر ۲۰۱۹ | Lahore, Pakistan

Ø  Article writing for affiliate websites based in Netherlands and Italy. (E-commerce Platforms)
Ø  Technical audit and implementation of on page strategy used by the top competitors. (Semrush, Moz, Aherf)
Ø  On Page SEO and keyword research/ optimization of websites.
Ø  Tracking of traffic and sales through the Google analytics/ webmasters and affiliate program.
Ø  Link building of sites and posting about the new updates on Social Media.

کمپنی کا لوگو
Social Media and Web Chat Team Coordinator
Pakistan Telecommunication Company Limited (PTCL)
دسمبر ۲۰۱۴ - اپریل ۲۰۱۸ | Lahore, Pakistan

 Customer support On PTCL Official Facebook and Twitter Page.
 Maintenance of daily weekly and monthly report of social media analysis and team performance.
 Coordination with team and training to achieve the social media targets and requirements.
 Follow up of cases for customer contacting us on social media.
 Supervision of Web chat and Social Media Teams to and achieve the targets.
 Coordination with the regional teams and departments to resolve the issue of customer contacted on social media/Web Chat.
 Follow Up of cases customer repeatedly contacting us on Web Chat.
 To maintain the service level of Web Chat.
 Dealing With Google play store products ( Touch Application, Smart TV Application,)

کمپنی کا لوگو
Assistant Research Analyst
PITCO Pvt Ltd
مارچ ۲۰۱۳ - جون ۲۰۱۴ | Lahore, Pakistan

 Maintain the daily reports provided by Field Auditors.
 Maintain the inventory record of tools and stationery provided to office staff and field auditors.
 Coordinate with Field Auditors team and management to meet the targets.
 Maintain Monthly report of Field auditors to analyze the performance of work.
 Maintain Expense reports of Field Auditors.
 Maintain Record and data entry of Bank Guarantee provided by other parties.
 Supervise data entry team to minimize the errors and maintain the performance.

کمپنی کا لوگو
Assistant Accountant
RMC CONSTRUCTION COMPANY
اگست ۲۰۱۲ - فروری ۲۰۱۳ | Lahore, Pakistan

 Perform Bookkeeping, General ledger functions.
 Reconcile vendor balances.
 Assist marketing and sale team in collecting payments from customers.
 Handling petty cash.
 Bank reconciliation.
 Review all invoices for appropriate documentation and approval prior to payment.
 Sort and distribute incoming mail.
 Match invoices to checks, obtain all signatures for checks and distribute checks accordingly.
 Reconcile vendor statements, research and correct discrepancies.

تعلیم

University of the Punjab
بیچلرز, , Bachelors in Commerce‎
Accounting
فی صد 59%
2011
Peak Solution Collage (Lahore Board)
انٹرمیڈیٹ / اے لیول, , I.Com‎
فی صد 55%
2009
Native Public School (Lahore Board)
میٹرک / او لیول, , Matric in Computer Science‎
فی صد 61%
2007

پیشہ ورانہ مہارتیں

ماہر Multitasking
ماہر Active Learning
ابتدائی Adobe Illustrator
متوسط American Acssant
ماہر Answering Inquiries
ماہر BPO Supervision Skills
ماہر Business Development
متوسط Business Dnvelopment
ماہر CEM Deployment
ماہر Chat Hanlding
ماہر Chat Support
ماہر Chat Support Skills
ماہر Client Surveys
ماہر Communication Skills
ماہر Composition Knowledge
ماہر Computer Application Command
ماہر Computer Knowledge
ماہر Comuter Literate
ماہر Conservation Awareness
ماہر Cooordination Skills
ماہر CRM Knowledgec
ماہر Customer Acquisition Skills
ماہر Customer Care Representation
ماہر Customer Dealing 
ماہر Customer Query Resolution
ماہر Customer Relations Management
ماہر Customer Relationship Management
ماہر Customer Relationship Management
ماہر Customer Satisfaction Management
ماہر Customer Service
ماہر Customer Service Skills
ماہر Customer Success
ماہر Customer Success Management
ماہر Customer Support
ماہر Customer Support Skills
ماہر Data Miniing
ماہر Email Etiquette
ماہر Email Support
ماہر Export Development
ماہر Fluent in English
ماہر Food Labeling
ابتدائی Front Office Support
ماہر Google Docs Knowledge
متوسط Google Spreadsheet
ماہر Handling Assignments
ماہر Inspection Implementation
متوسط IT Knowledge
ماہر IT Support Responsibilities
ماہر Knowledge of Development 
ماہر Knowledge Of Urdu Language At C1-C2 Level

زبانیں

متوسط پنجابی
متوسط انگریزی
متوسط اردو

Waqar آپکے جاننے والے

Mohsin Haider
Astroblaster