Provide support to end users on a variety of issues including, but not limited to software, hardware, peripherals and network connectivity.
Structural basis of the quality management system was influenced and reflects procedures similar to ISO.
Identify, research, and resolve technical problems as a team and individually.
Document, record, track and review all issues to improve the productivity of the IT department.
Qualify and contract outside resources for onsite assistance when necessary to meet time and mission critical projects or services.
Assist in staff education regarding basic computer skills.
Maintain and update hardware and software specific lists for each location on a county wide level.

Maintained detailed documentation for all customers.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Installed workstations, servers, network equipment.
Traveled up to 50 miles to meet customers on location to handle hardware and software issues.
Ran and terminated data cables at new and old construction.
Installed networking racks and organized/documented for better maintenance and troubleshooting.
Used remote software to solve and troubleshoot issues when applicable.

Responsible for diagnosing & resolving hardware, software & end users problems.
Acting as the first point of contact for all IT & technical queries.
Developing the infrastructure and systems to meet the companies needs. Working within a TCP/IP network environment, including DHCP, DNS and ethernet .
Involved in the rollout of software updates and patches.
Investigate specialist and complex IT support issues. Communicating with third party technical specialists.
Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programmes.
Identifying & reporting on the budgetary implications of IT projects and upgrades.
Provide secondary support for LAN administration.
Responsible for allocating work to junior staff and induction training for new staff.
Deploying new hardware, server backups & evaluating new software & security risks.
In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007. 
KEY SKILLS AND COMPETENCIES
Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
Experience of problem resolution & quality assurance procedures. Able to communicate complex IT issues to suppliers and non-technical staff. Ability to work well in a team environment.
IT security experience including anti-virus / malware, encryption deployment.
Experience of web content management systems.