Tasks performing as a team lead in patient service scheduling department:
Inbound calls:
·         Scheduling appointments for 7 cardiologists.
Documentation uploading:
·         Uploading all types of medical documents in every patient chart in the client software.
Medical records request:
Sending medical records to various facilities on their request and by the authorization of the patients.
Refill request:
Sending medication refill requests to medical assistants of all doctors on behalf of patients.
Stress test instructions:
There are few tests which doctors recommend to patients in their facilities. After scheduling their stress test appointment we need to make sure that patient receives all the test instructions before the appointment.
Appointment confirmation:
Calling all patients’ day before to confirm the appointment arrival.
Day end and week end reports:
Sending daily and weekly stat reports to the higher management.

·         Developed & managed client portfolios.
·         Sustain business growth & profitability & maximizing value.
·         Analyze customer data to improve customer experience.
·         Hold product demonstration for customers.
·         Improved on boarding process.
·         Mediate between clients & organization.
·         Handle and resolve customer request & complaints.
·         Minimized churn.
·         Aid in product design & development.
Tools & Technology used:  Follow up boss,  Genesys, Calendly,  Active campaign,  Airtable,zapier, kv core,  boomtown, brivity,  canva,  totango, slack, click up, zoom.

·         Debt collection of Education, Medical, Commercial claims
·         Emails to insurances, lawyers & debtors about the debt.
·         Getting & managing updates/reports from several offices all over the world regarding debt collection.
·         Close coordination with the team to recover the debt for the Client.
·         Worked with diverse people around the globe.
·         Handled 185 countries offices report system.
·         Worked with accounts, admin, support & client relation departments to achieve the debt collection goals.
·         Monitored all accounts reported on any ways to help achieve results. Key Accomplishments: Increase the annual revenue of company delivering the highest level of accuracy.
·         Providing payment plans and working on payment methods to secure the debt.

Inbound sales campaign all over USA

Was a top seller in march 2014

Business support role, making sure the projects inquiries are handled till their conclusions. Team management, making sure the projects land on time and within the allocated budget. Close coordination with the team in identifying new opportunities for Business growth. Communicating consistently via phone, email, Skype & slack ensuring reliable ongoing contact throughout the day. Client Management works that provide operational & clerical support to clients over the Internet or other communication means. Highly motivated client & customer care professional with 7+ years of experience.
 
TYPBN
Worked as a client care specialist & administrator for this client.
Dorband & Associates                                          
Worked as a virtual assistant for this client. Worked on his recommended software’s. Made few articles and blogs for him as well.
Allied building
Supervised this project, made reports & sent those to higher management.
Cleveland Project                                                   
Worked as a Virtual assistant. This project was all about inviting people into an event. So, invitation was from phone calls. Created a database of customers and cancellations.
TransData SEO
Made promotional post on Facebook, Twitter & LinkedIn regarding the services of TransData.
Elite Limousine Services
Worked as a Virtual Assistant & did marketing & content writing of client's company brand.
Stewards Project
Worked as a Virtual Assistant & did marketing/promotion of client's company brand.
Achievements & overall duties:
•        Employee of the month & year.
•        Received rewards from many clients.
•        Email handling, marketing, creation and updates.
•        Editing and maintaining Word Press and updating websites.
•        Worked on several themes of word press on client websites.
•        Build Client website with word press.
•        Build membership pages in click funnels.
•        Identified customer issues & solved them.
•        Did on boarding of clients with task base SOPs.
•        Created email campaigns & send promoting/reminder emails from different software’s.
•        Updating databases, creating presentations.
•        Scheduling appointments on several calendars/Managing schedules, arranging meetings in zoom, managing contact lists.
•        Convincing prospects for the appointment & set appointments.
•        Performing research for several projects and indentifying new tools which can help in business growth.
•        Used LinkedIn for lead generation.
•        Image & video Editing/ Audio editing & making.
•         Social media networking set up, education, marketing, maintenance & promotion.
•        Spreadsheet creation & maintenance.
•        Supervising team and making reports on Data Entry, Mining, and Processing.
•        Taking phone calls, calling clients & customers.
•        Help in on page/off page optimization for several websites & social media accounts.
•        Ensuring customer/client service or support.
•        Article & Blog writing/creation for websites.
•        Made Android and IOS Apps on client recommended software.
·         Transcription work.
·         Supervised team and making reports on Data Entry, Mining, and Processing.
·         Skilled in Negotiation and software handling projects.
·         Experience in email marketing, email funnels, Promotions, and handling.
·         Experience in editing, updating and maintenance of website through Word Press
•        Working on several software's of clients as per demand.
•        Training new people in the company for VA work.
Tools & Technology used:  Zoom,  Awebber,  Active campaign,  Ontraport, Time trade,  Word press, Canva,  Skype,  Slack,  Social media platform,  Byo audio,  Hootsuite,  Zoom,  Instant telesiminar, Webinar Jam,  Jotform,  wufoo, Click funnels, Leadpages &  other client recommended software’s.

 •        Recover medical Bills in behalf of medical lien management.
•        To evaluate the whole workers compensation case file.
•        Research on the cases.
•        Make a call to the adjuster or defense conical in insurance company.
•        Have a discussion regarding the medical lien resolution.
•        Effective negotiation with excellent convincing power.
•        Excellent target achiever in given criteria.