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خلاصہ
Highly motivated individual, aspiring to work in challenging environments, recognized as dedicated results oriented and with out-of-box thinking.
Main strengths include Demonstrated capability of producing high quality work under pressure situations with good organizational and communication skills with pleasant personality. A team player, analytically, creative research oriented, recognized as committed to work and a solution provider.
تجربہ
Customer Relations Officer
During my work experience with Brains Network (Pvt) Ltd, a brief summary of my responsibilities according to my position is given below:
•Cross selling to existing customers and Acquisition of new customer
•Collecting data from new Customers.
•To provide solution to the customer's financial needs.
•Ensuring Customer Satisfaction.
•Preparation & maintain the sales report.
•Exploring new sales areas & way to achieve target.
•Maintaining Customers records.
•Planning, developing and implementing PR strategies
Intern in Front Office Department
•Experienced all the sub-departments of Front Office.
•Mainly experienced the job of “Guest Service Office”.
•Worked on “OPERA Reservation System ORS”
•Offering and reserving rooms for Walk-in guest on ORS.
•Guiding guest about different offers and promotions by organizations.
•Handling Multi-national companies associates staying at the hotel,
• Scheduling Guests Check-in and Check-out timings.
Customer Support Representative
•Direct sales agent on US based B2C projects (Security Solutions, Healthcare)
•Make outbound calls and answer phone for inbound campaign.
•Sell products and place customer orders in computer system.
•Provide customer with product and service information.
•Identify, search and resolve customer issues in minimum time frame
•Up sell product and services.
•Recommend process improvements to higher management.
Achievements:
•Top seller on Security Solution’s campaign.
•Maintained the highest quality score in the team.
