Communicate with customers globally via email and chat and answer their queries. Excellent English writing/spoken skills with good grammar and spelling. Experience in email and chat communication with international/Local clients. Providing customer services to the users and partners to achieve the marketing/sales objectives. Assigning tasks to the concerned LOBs and monitoring their performance.Achieving monthly/yearly targets. devising strategies to reach the organizational goals.

Writing good quality business from both existing and outside connections, Achievement of agreed sales and operation objectives, Securing four to five successful sales among ratio of client visits of “one to five”/m, Expanding the customer base through referrals and direct sales techniques.

Experience of working within a team as well as a Team Lead/shift supervisor in a multi-departmental hybrid contact centre in Johar Town, Managing call traffic for two provinces including Punjab & KPK. Delivering results and achieving inter organizational goals.

S. M Communications (Franchise setup for the area of North Lahore). Responsibilities: Setting up business expansion plans, decision making according to rapidly evolving market, hire, train, motivate and coordinate with sales persons, gathering market information and competitors activity, establishing sales strategies. Achievement: Developed a structure of 240 out-lets in the area to achieve organizational goals.

One of the largest sales and distribution company in Arifwala involved in FMCG sales with agency of companies like Nestle, Unilever, Capri, Treet, Shield, National Foods, World Call and Warid Telecom.