خلاصہ

I'm a Client Services Professional with sound experience of 15 years in the field working with mostly North American Companies based in United States with operations both in Pakistan and United States. I also posses good experience in Social media/digital marketing, Real Estate Expertese (U.S market) and has worked as an Administrative Assistant Realtor, Property Manager with number of renowned Real Estate companies in United States, to name a few; Keller Williams, Coldwell banker Realty etc. Mostly I worked in Account Management, project management, Client Retention, or Client Services. I have been providing Customer Care, Level 1 n 2 Technical support and all kinds of Administrative support to different American companies in US itself and Pakistan as well. I'm not a monotonous person by nature and I'm always looking to do something new that's why my experience is not just limited to one thing. I'm a dedicated individual which believes in hard and smart work in order to help the business grow ensuring my growth as well. I go for long term opportunities instead of short tem gigs. I'm also a Musician which is my favorite hobby close to passion you can say.

تجربہ

کمپنی کا لوگو
Account Manager
PayActiv
جون ۲۰۲۰ - جنوری ۲۰۲۱ | Islamabad, Pakistan

Managing Key Enterprise Accounts / Clients. Relationship Management.
Ensuring their issues are being addressed and also recommending them services generating business for Payactiv.
Unfortunately the Department and role got dissolved due to a hasty and overnight decision from CCO, as a budget cut measure. Therefore me and my whole team were laid off. 

کمپنی کا لوگو
Sr. Technical Support Executive & Acc Manager
KeepTruckin
مارچ ۲۰۱۷ - مئی ۲۰۲۰ | Islamabad, Pakistan

Serving as a Senior technical support executive in Pakistan office for KeepTruckin which is a formerly Google ventured firm from San Francisco, CA. We deal in the Trucking Industry across North America create and provide E-log solutions as per laws enforced by the US department of Transportation and Federal Motor Carrier Safety Administration, serving the trucking industry of North America.
I also attended an on job training program for a detailed explanation on how backend processes work in order to look deeply analyze the technical issues faced by clients.

کمپنی کا لوگو
Real Estate Assistant
Next Level Properties LLC
جون ۲۰۱۵ - اپریل ۲۰۱٦ | Kansas City, USA

* Posting property ads on different platforms for Property postings in U.S such as Craigslist and many more.
* Contacting Property owners and finalizing deals with them.
* working on Rehab properties mainly, which is mainly a bid deal in securing a successful deal.
* General Administrative tasks.
* Working closely with the CEO as his assistant
* Answering calls from Prospects, Real estate agents.
* Providing Customer Services over phone, Email, Text messages.

کمپنی کا لوگو
Property Manager
Casa Realty
جولائی ۲۰۱۵ - فروری ۲۰۱٦ | Redondo Beach, CA, USA

Primary areas of responsibilities included but not limited to:

* Posting Property ads for listings into Craigslist and following up with inquiries and scheduling showings.
* Coordination & follow up with prospective Tenants interested in leasing vacant units.
* Fielding calls from Tenants regarding property issues.
* Following up with Vendors to complete repair and other requests within 24 hours.
* Preparation of regular reports for Management, Office and Clients.
* Managing and supervising offshore agents and associates hired by the company around the world.
* Other Administrative tasks related to Property Management.

کمپنی کا لوگو
Client Services Account Manager
WBM LLC
دسمبر ۲۰۱۴ - جولائی ۲۰۱۵ | New Jersey, USA

Major roles and Responsibilities included but were not limited to:

* Served under the capacity of Client services department and took the client services to the next level, meeting up international client services standards.

* The job nature relied mostly upon multitasking including client handling, solving their issues, processing the orders, booking the shipments with the logistics, email handling, processing replacements and refunds.

* Creating weekly & monthly reports presenting the progress of the Client Services department directly to the CFO and CEO of the company.

* Worked as Point of Contact and Client Coordinator for the most sensitive and largest client, Wal-Mart and dealt with their sales, shipping and performed other job related tasks.

کمپنی کا لوگو
Client Services Executive
Northrop Grumman Systems
ستمبر ۲۰۱۳ - نومبر ۲۰۱۴ | Remote, USA

Northrop Grumman Corporation is an American global aerospace and defense
technology company, which can also be called as one of the backbone
components of U.S defense.

Served as back office support, Emergency Dispatching and other different types of confidential work related tasks and assignments.

Used to provide numerous services including during/after hrs emergency and other services required by the respective clients and Emergency Dispatches.

کمپنی کا لوگو
Real Estate Assistant
Keller Williams, Adams Homes, Bond N.Y & Rental Florida Keys
جنوری ۲۰۱۳ - ستمبر ۲۰۱۳ | Remote, USA

Provided Services to the big tycoons of North American Real Estate industry as Real Estate Analyst. Dealt with both Renters and Buyers (Residential only). Provided Support to the incoming clients, assisted them with securing properties,
scheduling open houses. Lead generation and forwarding them to Licensed Company agents countrywide.

کمپنی کا لوگو
Payoff Analyst
Systems Ltd
مارچ ۲۰۰۹ - دسمبر ۲۰۰۹ | Lahore, Pakistan

* Worked with one of the U.S based Title company as Payoff analyst in the Payoff Department.

* Performed Q.C for operations and other related tasks.

کمپنی کا لوگو
Customer Service Executive
The Resource Group TRG
مارچ ۲۰۰٦ - اپریل ۲۰۰۸ | Lahore, Pakistan

* Worked as a Beta Tester with TRG Tech in the dialer team who developed TRG's predictive dialer.

* Worked in D.T.X a Canadian based account. Worked to carry out surveys about diabetes & diabetic patients.

* Worked as CSE in some other International Accounts TRG had.

تعلیم

Everest University
, BS (4 years)‎
Criminal Justice
2025
A course study offered by HarvardX an online learning initiative of Harvard University through edX
سرٹیفیکیشن, ‎
Programming, Software Development
نامکمل
2022
انٹرمیڈیٹ / اے لیول, , FSc pre Medical‎
2006

پیشہ ورانہ مہارتیں

ماہر project timeline
ماہر - Well qualified
ماہر 3 to 5 years experience in same industry
ماہر A customer-oriented attitude
ماہر Account Management
ماہر Accounts Administration
ماہر Accounts Management Sklis
ماہر Aesthetic Procedures Knowledge
متوسط Amazon AWS Command
ماہر Analytical and Problem Solving
ماہر Analytical Skills
ابتدائی Asana Tool Handling
متوسط Boutique Knowledge
متوسط Branch Administration Skills
متوسط Branch Management
متوسط Branch Support.
ماہر Building Relationships
ماہر Business Development Process
ماہر Business Development Strategies
متوسط Business Dnvelopment Strategies
ماہر CALL CENTER SUPPORT
ماہر Campaign Management
ماہر Campaigns
ماہر Chat Support
ماہر Client Acquisition
ابتدائی Client Derailing
ماہر Client Relationship Maintaining
متوسط Clinical Operations
ماہر Configuration Switches
ماہر Conservation Awareness
متوسط Contract Management
متوسط Cooordination Skills
ماہر Coordination Abilities
ابتدائی Coordination Skillss
متوسط Corporate Marketing Department
ماہر Critical Thinking
متوسط CRM Analysis
متوسط Customer Analysis
ماہر Customer Relationship Management
ماہر Customer Service =
ماہر Customer Success
ماہر Data Analytics
ماہر Dealer Marketing
ماہر Delivery Experienced
متوسط Digital Marketing
متوسط Digital Proposal Writing
متوسط Distribution Analysis
ماہر Drugs Knowledge
ماہر eBay Sales
ماہر eCcommerce Knowledge

زبانیں

ابتدائی ہسپانوی
ماہر اردو
ماہر انگریزی