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خلاصہ
Eleven-year experience as a Manager responsible for Operation Management, Customer Services, Security, Finance, Team Management, Training, & General Administration.
Excellent foreign audit reports
Seeking to leverage my technical and professional expertise to grow in the new role.
تجربہ
Manager Visa Business Unit
Moved to Lahore in June 2021.
Responsibilities,
Operationally look after all Visa Centres in Lahore, Team Management, Customer Services, Audits, Attend Foreign Delegations for Official visits & Audit purposes.
Manager Visa Business Unit
Transferred to Karachi Centre
Major Responsibilities.
Brach Management. Operations, Security, Administration, Public Affairs. Customer Services
Manager Visa Business Unit
Visa Application Centre Management • Service Level Achievements • Reporting • Business Development • Customer Services • Overall responsibility of the Centre and affairs. • Train the Staff & Supervisors with all operations-related requirements/New Updates • Ensuring smooth functioning of all aspects on day to day basis. • Manage Admin, Security, and IT-related issues. • Ensure correct handling and timely feedback from all the departments • To deal and respond to customer queries or complaints. • Ensure handling of all kinds of mishandling in the Centre. • Development of team skills and productivity • Ensure timely audit of the Centre in all respects. • Training and Implementation of new processes. • Ensuring compliance to prescribed systems as per SLA (Service Level Achievements)
Assistant Manager (Worked as Acting Manager) Visa Business Unit
• Reporting Time lines
• Customer Services
• To ensure correct handling and timely feedback from all the department and Customers.
• To ensure timely reporting and updating to the line Manager.
• To submit reports where required to line manager.
• Assigning of Duties and Roster of staff
Supervisor