Duties include but not limited to,
* Maintain good relationships with clients so that the business can maximize the value of those relationships.
* Identify key contacts at potential client companies to establish and foster
relationships
* Participate in one-on-one meetings with clients to explain services to guide
their choices.
* Understand the problems and challenges of clients and identify ways the
business could better address those needs.
* Generate business by identifying new sales and business development
opportunities
* Seek opportunities to cross-sell / up-sell to existing clients
* Monitor and assess the activities of our competitors to proactively satisfy and
retain our clients.
* Provide excellent service to maintain a positive reputation for the business
and resolve any customer complaints promptly and professionally
* Conduct motivational sessions with team members to boost their potential.

Asst. Manager Marketing (Oct 2017 till 1st Jan 2019):

* Insure timely execution of ChenOne campaign’s Branding
* BTL activity management nationwide.
* Creative brand writing for campaigns
* ChenOne Stores visits to insure the branding uniformity (In /On store)
* Strategic research on competitors in the market for upcoming campaigns
* Communication with all regional heads/store managers on campaigns and regular issues
* Annual Planning and Budgeting for enhancing company profit through Tactical campaign
* Quarter Planning and Budgeting to meet a special task on a company requirement
* Campaign Planning/Budgeting/Execution e.g. Open house / Mid season sale etc.
* Counter Check on Purchase Orders
* Stall branding for Exhibitions & Sponsorships
* New Store Campaigns, In/On Store Branding, Fascia Management
* Planning & Execution of ChenOne Brand book
* Vendor Management
* Social Media Strategic Planning, Budgeting and Execution.
* @ChenOne Facebook / Insta Page Planning/execution. (ChenOne/Home/Pareesa/La Atrium)
* Training & Motivational sessions with Social Media Team
* Extensive work on social media for competitors’ analysis.
* Social media Trends & Community Feedback Reports analysis.

Asst. Manager Customer Care Dept. (May 2015- Oct 2017):

* Heading Customer Services, Customer Feedback, Online Sales Operations, Product Complaints, Call Center, Prestige Club Dept and NPS (Customer Experience Dept).
* Store Visits for Outlets Staff Training and Motivational Sessions.
* Training of ChenOne staff on Customer dealing, Customer Relations, Customer Retentions,
up-selling/cross-selling.
*Training & Evaluation of the CCD Team, Cashiers, Sale Staff & Customer Service Officers.
* Prepare different proposals and annual business plan of customer care dept.
* Customer loyalty enhancement - strategic planning & execution
* Assurance of efficient customer complaint resolution
* Fortnightly managerial meetings on the Analysis Reports

* As “Operations/Marketing Executive” at Beaconhouse Head Office, Lahore for the new
Project “Concordia Colleges”.
* Assist in the Marketing campaign and maximize the student enrollments in all Campuses.
* Training of Admission officers to convert the queries into admissions.
* Represented Concordia Colleges at different platforms to create awareness about the project.
* Meetings along G.M Business development Concordia with different business partners.
* Visit multiple cities to expand Concordia College campuses and student enrollments.
* Performance evaluation of all Lecturers and Principals of Concordia College Campuses on
behalf of Sr. Manager Operations.
* Supervise a team for online & telephonic queries regarding Concordia College’s campaign.

Multitasking e.g. Office Administration, Student Affairs, Archive and Library Management.

Performed different tasks e.g. developing Customer Care strategies, Front Desk Efficiency plans, Performance Appraisals on behalf of the Operations Manager, conducting Motivational and Behavioral sessions with the company employees, Scheduling work hours etc.

3 years experience as Sr. Customer Support Supervisor, Provide Online and in-field Customer Support and Conducted field visits throughout Pakistan for the training of local staff.