• Coordinating with Dev team for mobile screens development.
• Assuring each sprint is on track with quality assurance.
• Scheduling retrospective meetings after each sprint for review and improvements.
• Preparing business and functional test cases for UAT phase.
• Sharing weekly progress of the product team to Steering Committee.

• Led the mobile wallet support team, ensuring maximum uptime of the wallet platform.
• Coordinated with the development team to develop APIs according to use cases, facilitating seamless interaction between the mobile app and wallet host.
• Facilitated collaboration between the Middleware team, Core banking team, and business stakeholders to identify and resolve integration issues.
• Worked closely with the Product Team to drive new initiatives and manage ongoing projects, identifying optimal scenarios for development.
• Scheduled and conducted meetings to meticulously review BRDs and FSDs with Product and vendor stakeholders.
• Proactively identified and resolved conflicts among IT, business teams, and vendors, fostering a harmonious working environment.
• Delivered comprehensive bi-weekly/monthly progress reports on the IT department's activities to the Head of IT and senior management, ensuring transparency and accountability.

Project Coordinator
• Planning and initiating enterprise projects within the ITG group.
• Creating project plans for newly initiated projects and reviewing their BRDs
• Arranging the project kickoff meetings with all stakeholders to gather IT project requirements
• Monthly/Bi-weekly status and new initiative meetings with GH and GC of respective groups.
• To schedule weekly meetings, project status updates, review meetings, and liaison with project stakeholders to maintain the project schedule and efficacy.
• Performing IS and VAPT assessments and rectifying their observations.
• Arranging UAT environments for business teams, users, and cases in each project, respectively.
• Planning and ensuring smooth production deployment with proper application downtime
• Ensuring the submission of all project documents and sign-offs to management for project closure.
• Processing invoices for CRs and project-related payments
Project Coordinator (International Branches)
• Serving as the point of contact between NBP\'s international branches/locations and the Head Office.
• Consolidating the annual budget for international branches
• Assisting in acquiring soft licenses from the head office.
• Ensuring that all branches are following IT policies and ensuring their implementation;
• Reviewing the service level agreements (SLA) of respective vendors and branches.
• conducting UATs and providing the first level of support for a trade application for the EPZ branch.
• Maintaining IT inventories for international branches
• Conducting monthly meetings with international branches and providing feedback or assistance from head office.
• Processing license invoices provided by head offices to international branches.

• Managed digital banking projects with a team of six to provide technical support for ATM and contact center solutions.
• Assisting teams in SITs, UATs, and production deployments of projects
• Coordinating with application vendors and assisting team members to resolve application-related issues.
• Resolving audit observations and compliance from Regulatory (SBP).
• Liaison with the data center, OS, and network teams to plan, develop and implement releases and deployments in UAT and live environments.
• Coordinating with business stakeholders to understand their requirements for technical projects
• Identifying ongoing and re-occurring issues in fortnightly and monthly meetings with vendors and bank-wide teams.
• Conduct biweekly or monthly meetings with team members to identify and overcome gray areas.

• Managing Active Directory, DHCP Server, and User Administration
• Administering LAN/WAN links and resolving network-level issues.
• Managing and assisting teams of user desktops and server installations and configurations (of windows and servers).
• Administering the Windows-Server-Based Environment of Windows Server 2008
• Assisting teams in resolving server- and desktop-related issues through Event Viewer
• Assisted clients in understanding their technical concerns and assisting with the right service plans for their needs.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Collaboration with the software development team to ensure on-time delivery of committed services
• Liaison with existing and new customers to discover their requirements and recommend certain products that could be useful for infrastructure.

Providing technical consultancy services for recording Solution of VoIP & WinSrv based banks contact centers infrastructure.
Deployment of LOGFINITY, MYNVOICE & NICE VoIP Recording Solution which includes Installation of Voice Logger, Call Logging Server, SAN & NAS.
Configuration & Maintenance of recording solution in multiple banks.
Coordinating with customers on different cases w.r.t queries to troubleshoot application and network based issues.
Generating Service & Health reports according to SLA.

Documentation of Ongoing IT & E-commerce projects.
Providing efficient and professional administrative support.
Planning & Schedule vendor meetings.
Negotiating with vendors on cost and quality.
Coordination for activities with other executives to ensure timely completion.
Purchasing of IT & maintenance products.

RESIDENTENGINEERCONTACTCENTER
• Providing onsite support of call center hybrid solutions (Avaya/Genesys) as resident engineer for Telenor Pakistan
• PRI and IP phone monitoring through the Avaya Site Administrator.
• Call Center Agent-User Creation and Monitoring of an Overall Solution to Avert Downtime of Services
• Deployment of solution upgrades, change requests, and resolving incidents
• Providing monthly and weekly reporting data as per customer requirements.
• LiaisonwithPTCLtoresolvePRIissues.
• Acknowledged customer onsite issues and resolved their problems quickly and efficiently related to the deployed hybrid call center solution from Avaya, Genesys, or NICE (Recording Solution).
SOLUTION CONSULTANT(IPPBXSOLUTIONS)
• Followedupwithcustomersensuringtheirsatisfactionwiththeirpurchases.
• Informing customers about current promotions and sales and encouraging them to take advantage
• Evaluatedthecustomers'needsandprovidedserviceoptionstomeettheirrequirements.
• Employed knowledge of VoIP solutions to make appropriate Product and service recommendations for clients

Contact Center Technology support for Avaya and Genesys Solution.
Technical Support of Avaya & Genesys Framework applications in single and multi-tenant environment.
Support and tuning of Genesys T-Server applications on Avaya S8700 and Avaya S8800 Call Manager in IP Telephony environment.
Backup & Recovery of SQL DATABASE.
Providing AVAYA pre/post sales consultancy to different customer.

Contact Center Technology support for NICE Recording Solution.
Providing resident engineer services for NICE recording Solution over VoIP & WinSrv based CC infrastructure.
Deployment of NICE VoIP Recording Solution in various OSPs which includes Installation of Voice Logger,Call Logging Server, SAN & NAS.
Configuration & Maintenance of NICE v3.2 & v3.5 VoIP recording solution in multiple Telenor OSPs.
Coordinating with vendor on different cases w.r.t queries to troubleshoot application and network based issues.
Generating Service & Health reports according to SLA.