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خلاصہ
I have nine years professional experiencein client services. Currently I am in a banking sector and my current position has enabled me to acquire excellent knowledge of maintaining effective and professional working relationships with clients, colleagues and supervisor and to work in a team environment. I am confident that I have the required skills and experience required for this job as I am in a strong client service environment and my current job requires delivering an efficient client service where chances of errors are very less.
I have completed my Master of Business Management degree from University of RIPHA Islamabad.
While working as a Senior Relationship manager HBL, previous AWT Investments and Standard Charted Bank, I have expertise in effective interactive communication oral and written, dealing with clients as per banking standards and regulations, program development, Reporting, completing tasks within standard deadlines, handling stress full conditions and coordination at large scale. With such working environment, I have developed Abilities and skills to plan and organize my work flow also to work independently and as a team player.
Further I would like to mention here that Im a skilled, patient, multitasked and detailed oriented person who always plans and organize her work and can perform well under tight deadlines and works towards achieving high levels of success. A preeminent quality I possess is the ability to absorb into any environment and situation. I have always encouraged team work and focused on quality and details and encouraged a culture where everyone is cooperative. Working with Standard charted bank over the years gave me the experience and confidence to work in a dynamic, fast-paced organization where learning quickly and pitching in are instrumental to success.
تجربہ
Privilege Relationship Manager
Working as privilege RM.
Senior Relationship Manager
Retail manager
As a permanent staff, Retail Manager will be responsible for the
managing customer investment in mutual funds, advisory and stocks.
Key responsibilities include
• Generate bookings for a wide variety of corporate and nonprofit
meetings, fundraisers, receptions, etc. Proactively soliciting new
business.
• Ensuring repeat business happens frequently by proactively
maintaining business relationships with past clients.
• Achieves sales financial objectives by forecasting requirements,
preparing annual budget, scheduling expenditures, analyzing
variances, initiating corrective actions.
• Analyze and identify sales opportunities including new markets
• Cultivate effective business relationships with decision makers in
key accounts
• Ensures all required elements are scheduled, ordered, and
communicated with team
• Other duties as assigned by Manager.
Branch Sales and service Manager
As a permanent staff member in team, Relationship Manager will be responsible for the provision of banking services to customers, intra banking liaison with different departments, portfolio management and communication with clients/customers. Key responsibilities include
To provide high level of customer service to the clients/cooperate client in line with standards set by the management.
To ensure adherence to regulatory and legal requirements set by internal and external auditors.
Manage portfolio.
Respond promptly to customer inquiries and complains.
Cross selling of different banking products assigns by the bank.
Research, compile, assimilate and prepare information data (confidential) for supervisors and general managers.
To ensure inter-departmental coordination for smooth operations and good working relationships.
To meet/exceed sales/ business volume targets within the specified time frame.
SOCIAL MEDIA MANAGER
W orked with Zong, leading cellular company in their System and
process department, facilitated the customers in social media pages,
online chat rooms, communicated new promotions to customers,
handling complains and coordination with different departments, Key
responsibilities include
• Assisted Pinner at Zong in Social Media Project of System and
Process (SNP).
• Deal Customer on social media pages, call and Live Chat,
Update them about new promotions, and resolve their queries
and sale product online/call.
• Interpret and monitor incoming correspondence and reports as
appropriate, modify data into bullet information for delivering.
• Guide customers about their issues and also highlight their
issue to concern departments.
• Construct information by transcribing, formatting, inputting,
editing, retrieving, copying, and transmitting text, data, and
graphics and report on dashboards and VISO.
• Direct dealing to different departments of ZONG through Email,
telecommunication. {Like Marketing, Complaint managements
(CMC), Sales and department (SND), Call Center (CC), Quality
(QA) and Customer Service Center (CSC).
• Assist Visitors for support meeting to Boss. Schedule Boss
meetings, trips, conferences, teleconferences, domestic travel
and accommodation.
• Work as Team Coordinator five months and three times
consecutively Team of Month.
Teacher
As a teacher
