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خلاصہ
I am a precision-centered, Intuitive, integrity driven Trainer with extensive experience and expertise in training Plans/Proposals designing; Learning Management Systems; staff management; mentoring; Training Needs Analysis; performance evaluation; and communication with stakeholders. Proven “track record” in all facets of training program development, management and customer support operations that consistently achieve maximum customer satisfaction and a reputation for excellence. Known for developing and implementing training strategies and targeting needs of employees, proficient in doing TNA, designing specific training program. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, while promoting team values and committed to conduct highest standard of integrity and Professionalism.
My key skills include Talent Acquisition & Retention, Recruitment Full Life Cycle, Training & Development, Excellent Communication, Competency-Based Profiling, Human Resources Management, Talent Management, Coaching/Counselling, Public Speaking/E-Learning, Succession Planning, Teaching Methodologies, Expert Market Knowledge, Quality Control & Assurance, Technical/Behavioral Skills and Organizational Orientation Expert
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
پراجیکٹس
تجربہ
Visiting Faculty
Coordinated with stakeholders to for the designing and pertaining material for training and discussing the acceptability of trainees
Key Accomplishments:
Designed and executed sales assistant and call-centre training program as well as led on job training programs.
Conducted pre & post training tests and steered efforts towards successful completion of training program.
Am Training & Development
Rendered keen eye for details to direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
Key Accomplishments:
· Tasked to conduct the recruitment process of mid-senior level management staff started from initial interviews to final on-boarding; major positions include Production & Washing Manager and washing machine master.
· Served as communication conduit and a go-between the candidates and hiring managers; sourced and reach out to qualified candidates for current open roles, also coordinated with the end-to-end hiring process.
· Seamlessly shifted between long term strategic projects and short/long term tactical initiatives and ad hoc requests, ensuring appropriate deployment of resources; conducted soft skills development training sessions and programs.
· Researched numerous verticals to prepare and deliver the objective based program for middle management identify the best practices and lesson learned to program plan as well as executed management trainee program.
· Coordinated with the Govt. Non-govt. organization for employee training and hiring purpose; worked with UNDP for skills development of the workers and prepared Org. Charts, writing SOPs for better policy execution.
Team Lead QA & Training
Instrumental team leader, mentor, and strategist in charge of development and implementation of training activities or program effectiveness also developed alternative training methods with keen focus towards continuous improvement in productivity.
Key Accomplishments:
· Delivered consistent quality of trainings by assessing training needs by surveys, interviews with employees, focus groups, consultation with managers, instructors, and customer representatives.
· Proved instrumental in providing specific training programs to help workers maintain or improve job skills.
Executive Training & Quality Assurance
Rendered expert services and contributed positively to the team efforts by evaluating their calls, and conducting detailed meetings.
Key Accomplishments:
· Organized client orientations and led internal reporting, Defined strategy to conduct alignment sessions within the team and with the client Calibrations/ meetings Re-evaluate Quality Index calls.
· Defined and analysed upward/downwards trend on internal evaluation and Quality Index (client evaluations).
· Provided comprehensive feedback on calls (below par) and conducted Coaching plus orientation session.
· Coordinated with client to ensure confirmations on products and processes defining in-house processes.
تعلیم
University of Karachi
پیشہ ورانہ مہارتیں
زبانیں
سفارشات
Syed Shabbar Raza Shamsi
Rehan has a very detailed insight in conducting the training according to the given standards of quality. His work experience in quality department has given him h huge edge on delivering quality trainings to new hires as well as tenured CSEs
he's competative and hardwork person.
