Mustafa Traders
Head of Operations (International Modern Trade) 05-March-2018 to date.
A family owned business dealing in premium brands of crockery and house hold goods. Only importer of Pakistan, keeping soul distribution of more than 15 international brands.
Job Responsibilities
Devising strategies and different sales plan to enhance the sales and closely working with the sales team to find new avenues for betterment of sales.
Mobilize other departments and multiple third party agencies to support marketing strategies.
Share knowledge with other business units on effective practices, competitive intelligence, business opportunities and needs.
Stay abreast of competing markets and provide reports on market movement and penetration.
Understand product-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.

MAF hyper markets.(Hyperstar)
Manager Floor Operation (Sep-2013 to March-2018)
MAF Hypermarkets has grown to become. One of the worlds largest retailers, the group currently operates two main grocery store formats in more than 14 countries hypermarkets and supermarkets. The MAF Hypermarkets currently has 61 Hypermarkets and 79 Supermarkets in Middle East, Central Asia, Africa and Russia.
Job Responsibilities

Mainly responsible for sales margins and stocks targets strong follow up with history sales between last year and current year and make action plans to improve on daily weekly and monthly basis.
Exercise useful control on shrinkage and waste plan staff trainings to reduce waste and shrinkage.
Responsible to provide customer a good healthy shopping environment with best customer services.
Negotiate with supplier to offer business promotions, which are best in the Interest of organization.
Weekly tasking to team mates and its continuous follow-up on daily basis.
Customer services, After Sales Services and Customer Complaints handling.
Attending and chairing meetings, updating colleagues on business performance, new initiatives and other pertinent issues.

Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
Competitors activities Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country
Dealing with staffing issues interviewing potential staff conducting appraisals and performance reviews and providing training.

Monitoring and reviewing store performance on a regular ,daily, weekly & monthly basis
Driving & maximizing the sales and profitability of the store to achieve growth
Monitoring product availability lev

Warid Telecom (PAKISTAN) Oct 2009 to Sep 2013

Working at the post of Customer Services Representative in Warid telecom Pvt Ltd
Ive 3 years experience as a customer services representative in a contact centre of warid telecom
Job Responsibilities

Provide customers with product and service information.
Identify, research, and resolve customer issues using the computer system.
Complete call logs and reports. .
Recognize, document and alert the supervisor of trends in customer calls.
Customer Retention