خلاصہ

I've been working as a Senior Technical Support at a private firm for 4 years now.
I was the only support agent in the support department where I was responsible for dealing with day to day tickets of our clients and resolving their issues as well as doing testing of our product to confirm after receiving customer's complaints. Managing angry customers with their genuine issues and making sure that their issues with the product service have been resolved by the developers.
Other than that, I had to deal with the chargebacks and refund cases as well.
I was responsible for the final testing of the new version of the product before launching.
I am a self-learner and always give 100 to all my tasks assigned.

تجربہ

کمپنی کا لوگو
Technical Support Specialist
Contour Software - Constellation Software Inc.
ستمبر ۲۰۲۱ - موجودہ | Lahore, Pakistan

کمپنی کا لوگو
Senior Technical Support Agent
Oxigen Inc.
مارچ ۲۰۱٦ - اپریل ۲۰۱۸ | Lahore, Pakistan

Technical support to the current users
Testing and QA of the product
Maintaing the information of users on excel sheet
Refund and chargeback cases
Resolving the bugs by developer team
Correction of product description in articles and on website
Live chat support to the users and new customers
Replying back to the tickets of users and customers to be
Maintaing the accounts of the users
Creating new accounts of the new users
Keeping the product info up to date
Writing of the new content for a new feature and getting it update on the website by the team
Working with the developer with closely on the bugs and other technical issues
Taking action and keep the seniors inform regarding server issues or product's feature issues at once.

تعلیم

University of Central Punjab (UCP)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Marketing and Supply chain
CGPA 2.08/4
2013

پیشہ ورانہ مہارتیں

ابتدائی Administration Skills
متوسط Cooordination Skills
ماہر Focused Service
ماہر Front End Testing
متوسط Leadership Collections Handling
ابتدائی Operating System Administration
ماہر QA
ماہر Solid Computer Skills
ماہر Spreadsheet Navigation
ماہر Tbricklaying
ماہر Written Oral and Communication

زبانیں

متوسط انگریزی

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