خلاصہ

An experienced retail sales professional having served within Pakistan for over 10 years along with strong analytical and interpersonal skills to deliver best business practices that support the development and enhance operations to attract customers, drive sales and develop a business in a fast-paced environment.

Lately, I was associated with Ufone for more than a decade with Ufone Pakistan and worked as Senior Manager of Retail Sales. I am adept at identifying and creating business opportunities and implementing cost-efficient procedures in compliance with company objectives. Looking to obtain a position with a progressive and value-driven organization that will allow me to use my leadership and expertise while contributing to organisational success.

پراجیکٹس

PTCL Ufone Joint Shops Launching Project in Multan Region

تجربہ

کمپنی کا لوگو
Zonal Manager HBL Konnect
Habib Bank Limited (HBL)
فروری ۲۰۲۴ - موجودہ | Islamabad, Pakistan

HBL KonnectRetail DevelopmentTargets AchievementB2B SalesB2C SalesDigital Financial ServicesCorporate CollectionsDistributor CollectionsCustomer Experience

کمپنی کا لوگو
Senior Manager Retail Sales North Islamabad
PTCL Group
جون ۲۰۱٦ - فروری ۲۰۲۳ | Islamabad, Pakistan

Served as Senior Manager Retail Sales North in telecommunication industry under umbrella of Etisalat, PTCL Group (Ufone) Development of retail channel which is backbone of any industry. Building good relationships with distributors and retailers for better sales opportunities. Achievement of all the assigned Sales targets from retail and franchise channels. Supervision of Area Managers to ensure proper coordination with retail channel. implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. To understand, implement and monitor the Sales policies procedures and projects delegated by the management in the true spirit. Achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

کمپنی کا لوگو
Regional Manager Retail Sales North Islamabad
PTCL Group
جون ۲۰۱٦ - اکتوبر ۲۰۲۲ | Islamabad, Pakistan

Worki eds Regional Manager Retail/Sales at Ufone (PTML) Etisilat. Development of retail channel which is backbone of any industry. Building good relationships with distributors and retailers for better sales opportunities. Achievement of all the assigned Sales targets from retail and franchise channels. Supervision of Area Managers to ensure proper coordination with retail channel. implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. To understand, implement and monitor the Sales policies procedures and projects delegated by the management in the true spirit. Achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

کمپنی کا لوگو
Assistant Manager Customer Operations Franchise Support
PTCL Group
جولائی ۲۰۱٦ - مئی ۲۰۲۲ | Multan, Pakistan

1. Worked as Assistant Manager Franchise Supprt at Ufone (PTML)
2. : Ensure maintenance of franchise furniture,cleanliness, Staff Dress Code, CS operations, Quality of interaction and inventory management and issue resolutions to IT related or any in house related issues. Iimplementation of effective and efficient Customer Relationship Management in assigned franchises by creating good working relations with franchise owners / staff. 3. Follows up and try to ensure that franchise in-house operations are standardized by ensuring compliance to predefined standards, Company’s policies and procedures. Effectively update and share new company information with the franchises staff on timely basis. 4. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. 5. To understand, implement and monitor the CS&Sales policies & procedures and projects delegated by the management in the true spirit. 6. To observe and coach franchise staff members on customer handling skills based on gaps identified during visits and nurture the team members. This encompasses regular Product Refreshers and Monthly training sessions to ensure product knowledge. 7. Act as focal point for all in-house issues of the assigned franchises and co-ordinate with support departments to ensure timely rectification of their highlighted issues. 8. Ensure proper behavior/ discipline/ grooming/ punctuality of self and franchise staff as per the company requirements and image through evaluation of all staff members in monthly visits. 9. Ensure achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers.

کمپنی کا لوگو
Sr Executive Customer Operations Franchise Support
Ufone GSM
جنوری ۲۰۱۵ - جون ۲۰۱٦ | Sialkot, Pakistan

1. Ensure Quality standards wrt franchise furniture and BOQ.
2. Key Responsibilities: Ensure implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners / staff.
3. Follows up and try to ensure that franchise in-house operations are standardized by ensuring compliance to predefined standards, Company’s policies and procedures. Effectively update and share new company information with the franchises staff on timely basis.
4. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company.
5. To understand, implement and monitor the CS&Sales policies & procedures and projects delegated by the management in the true spirit.
6. To observe and coach franchise staff members on customer handling skills based on gaps identified during visits and nurture the team members. This encompasses regular Product Refreshers and Monthly training sessions to ensure product knowledge.
7. Act as focal point for all in-house issues of the assigned franchises and co-ordinate with support departments to ensure timely rectification of their highlighted issues.
8. Ensure proper behavior/ discipline/ grooming/ punctuality of self and franchise staff as per the company requirements and image through evaluation of all staff members in monthly visits.
9. Ensure achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

کمپنی کا لوگو
Executive Customer Operations Franchise Support
Ufone GSM
اکتوبر ۲۰۱۲ - دسمبر ۲۰۱۵ | Sialkot, Pakistan

Ensure Quality standards w.r.t franchise furniture and BOQ and conduction of Training sessions of assigned franchises to bring result in customer services 2.Key Responsibilities: Ensure implementation of effective and efficient Customer Relationship Management in assigned franchise by creating good working relations with franchise owners / staff. 3. Follows up and try to ensure that franchise in-house operations are standardized by ensuring compliance to predefined standards, Company’s policies and procedures. Effectively update and share new company information with the franchises staff on timely basis. 4. To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company. 5. To understand, implement and monitor the CS&Sales policies & procedures and projects delegated by the management in the true spirit. 6. To observe and coach franchise staff members on customer handling skills based on gaps identified during visits and nurture the team members. This encompasses regular Product Refreshers and Monthly training sessions to ensure product knowledge. 7. Act as focal point for all in-house issues of the assigned franchises and co-ordinate with support departments to ensure timely rectification of their highlighted issues. 8. Ensure proper behavior/ discipline/ grooming/ punctuality of self and franchise staff as per the company requirements and image through evaluation of all staff members in monthly visits. 9. Ensure achievement of monthly assigned Sales targets by coordinating with franchise channel and sales officers

کمپنی کا لوگو
Customer Services Executive Service Centre
Ufone GSM
مئی ۲۰۱۰ - ستمبر ۲۰۱۲ | Sialkot, Pakistan

Worked in Customer Operations UfoneGSM PTML as Customer Service Executive at Sialkot Sales& Service center.
Providing best customer services to all the walk in customer by maintaining SQS and KPI .

کمپنی کا لوگو
Call Center Executive 333 Help line
Ufone GSM
نومبر ۲۰۰۸ - اپریل ۲۰۱۰ | Lahore, Pakistan

Worked in Customer Operations UfoneGSM PTML as Call Center Executive at inbound call center of Ufone.
Providing best customer services to all the calling customers as per SOP by maintaining SQS and KPI .

تعلیم

Bahauddin Zakariya University
ماسٹرز, ماسٹرز ان لاء, LLB‎
Law
فی صد 65%
2020
Bahauddin Zakariya University
بیچلرز, بیچلرز ان آرٹس, B.A‎
فی صد 50%
2006
Govt Degree college Shakargarh
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان جنرل سائنس, F.A‎
General Science
فی صد 60%
2001
Govt IT high school shakargarh
میٹرک / او لیول, سائنس, Matric In Science‎
Science
فی صد 70%
1999

پیشہ ورانہ مہارتیں

ماہر Administration Knowledge
ماہر Analytical Skills
ماہر Business Development
ماہر Client Handling
ماہر Client Relationship Management
متوسط Commercial/Retail Banking
ماہر Complaint Management
متوسط Corporate Marketing
ماہر Customer Operations
ماہر Customer Relationship Management
ماہر Customer Service
متوسط Direct Sales
ماہر Fluent in English
ماہر Inventory Control
ماہر Inventory Planning Skills
ماہر IT Support Responsibilities
ماہر Leadership Skills
ماہر Management
ماہر Managing Large Teams =
ماہر MS Office
ماہر Negotiation Skills
ماہر Operations Management
ماہر People Management
ماہر Public Relationship Management
متوسط Real Estate Knowledge
ماہر Relationship Management
ماہر Retail Product Management
متوسط Retail Sales
ماہر Sales
ماہر Sales Administration
ماہر Sales and Marketing
ماہر Sales Channel Development
ماہر Sales Growth
ماہر Sales Operations
ماہر Sales Targets Acquisition
ماہر Scale Management
ماہر Stock Management
ماہر Store Operations Management
ماہر Team Coordination
ماہر Team Management
ماہر Team Mentoring
ماہر Telemarketing Skills
ماہر Time Management
ماہر Training Coordination
ماہر مبيعات المؤسسات
ماہر تقود الجيل

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی