Manage walk-in customers at Jazz Experience Centre for customer care activities.
Provide exceptional commercial experience to enhance sales.
Managing CRM and other portals for selling company products and resolving customer issues while maintaining prescribed KPIs.
Guide the customer according to company policies & procedures.
Promote JAZZ products to existing customers, and signing new customers in on our network.
Achieve team targets as well as Individual
Ensure and provides quality service to both internal and external customers Answer customer inquiries/communications as required
Attend quality assurance meetings and trainings
Contribute to the development and maintenance of standards, policies and procedures regarding customer service Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicated changes to the appropriate personnel/departments

• Designing & Executing Job advertisements.
• Posting of job in social media & other recruitment forum.
• Receive resume from different sources, shortlist the applicant.
• Call for interviews for interview scheduling/arrangement with HOD’s.
• Conduct the initial interview and co-ordinate interviews with respective Manager as well as Director for hiring personnel.
• Coordinate and manage the orientation of new employees.
• Preparing job analysis; Job description with respective HOD’s.
• Conduct recruitment Drive/Job fairs in Universities & participates as Employer Branding to attract new Talent.
• Designing and maintain Resume data-bank for future need.
• Conduct Exit interviews on employee’s Resignation/Termination.
• Conduct Training according to the training schedule in the lite of Performance Management system.
• Evaluate the performance appraisal of all departments with Manager HR & Respective HOD’s and generate performance sheet.
• Prepare Daily HR progress report & Drafting the HR Report, HR Letter’s & Applications when required.
• Contributing and Develop HR policies & Strategy implementation.
• Coordinate career development, succession planning and talent management needs in partnership with Management.