Continued responsibilities and duties from the role of Resident Engineer with added emphasis on operational efficiency and team coordination.
Engaged in broader operational aspects such as optimizing workflows, implementing best practices, and fostering team collaboration.
Assumed additional responsibilities related to project management, resource allocation, and performance monitoring.
Actively participated in decision-making processes and contributed to strategic initiatives aimed at enhancing service delivery and customer satisfaction.

Managed and maintained routing protocols for established links at PRAL-FBR (Custom House, Karachi), ensuring seamless transitions via fiber and radio technologies.
Installed and configured various Customer Premises Equipment’s (CPEs) such as Avaya, HP, Huawei, and Cisco devices.
Led a team of technicians in cable alignment and concealment from radio towers to data centers.
Coordinated with sales operations and customers for tender revisions and technical requirements.
Provided technical support for website issues and ensured accessibility to all ISPs.
Documented and maintained connectivity hierarchy within the Transworld metro ring.
Prepared and executed internal connectivity setups for Transworld link handoff at customer sites, alongside maintaining all CPEs.
Proposed setups to monitor stability and performance of Transworld links at PRAL-FBR site, in coordination with customers.
Coordinated with Transworld TAC and IP-NOC for resolution of severe issues.
Provided 24/7 support for service degradation incidents.
Prepared and shared monthly and quarterly reports with line manager, keeping them updated on customer connectivity requirements at both layer-2 and layer-3 levels.

Handle and document all TAC support queries via calls and emails for reporting purposes.
Provide timely resolution of support tickets to address various issues.
Engage with customers/clients to efficiently resolve both basic and complex help desk issues.
Perform installation and provide ongoing support for hardware and software infrastructure at customer/client premises.
Demonstrate proficiency in TCP/IP based networking protocols and high availability technologies at both layer 2 and layer 3.
Utilize layer 2 technologies including VLAN, STP, RSTP, PVST, HSRP, and VRRP.
Implement layer 3 technologies such as OSPF, BGP, EIGRP, Static/Dynamic Routing, and BGP for optimal network functionality.

Proficient in Secure CRT, Network Management Systems (NMS), and Mikrotik Router Boards, with hands-on experience in FTTH instruments including Optical Line Terminals (OLTs) and Optical Network Terminals (ONTs).
Skilled in troubleshooting data and internet connectivity issues using routers and switches, including Cisco 37xx and later series.
Experienced in deploying Customer Premises Equipment’s (CPEs) for various network setups.
Handle escalations from the fiber team related to deployments and customer complaints.
Conduct onsite visits to customer premises to address severe issues promptly.