Complete procedural follow-up of orders from order receiving till final dispatch.
Coordination with production and planning for timely arrangement of the bulk and samples.
Negotiation with customers and vendors, for best sake of the firm.
Handling dispatches, shipments, clearance of sundry documents,
Follow-up of remittances from customers,
Managing all sorts of correspondence from internal and external customers,
Answer inbound e-mail in a timely and friendly mannerEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceResearch needed information using available resourcesIdentify any issues that customers might be struggling withReport on customer feedback
Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying
information.
Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting
orders; verifying receipt; stocking items; delivering supplies to work stations.
Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring
equipment operation; monitoring and purchasing meter fund
Maintains office schedule by picking-up and delivering items using automobile.
Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders;
keeping customers informed of order status.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.