Identifying and analyzing business processes to be improved.
Recommend innovative business and technical solutions to improve operational effectiveness including development of CRM, Complaint Management System, Billing System cascading with EasyPaisa, Jazzcash, Kuickpay, 1link Debit Credit Cards NMS, Selfcare portal, Proactive Monitoring System, Gpon Assistant.
Establishment of customer communication Tools Infobip , JazzCMT.
Facilitate teams to critically review current processes for effectiveness, quality and simplification.
Development and implementation of process solutions to improve operational efficiency.
Development of process workflows and design in compliance with regulatory requirements.
Providing training programs on new processes as needed.
Identification of risks and issues in business processes and systems.
Lead a team that will be responsible for process assessments, and process design and redesign.
Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
Prepare business process reports for management and customers.
Maintain and update all the process related reports for reference purposes.
Develop in-depth knowledge of the organization’s business lines and products.
Assist in promoting the implementation of best practices.
Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement.

 Leading the Centralized (Countrywide) Enterprise-NOC team, Through Servicedesk and call center.
 To explore Indirect Business opportunities of VPN L3 L2, Fiber GPON, Wimax, DVB. SIP, PRIs, and Enterprise Solution.
 Developed and Implemented strategies to enhance the B2B sales revenue, Profitability by controlling revenue leakage and SLA Penalties.
 Providing leadership and guidance to staff to ensure that business objectives and customer requirements are met.
 Develop plans and strategies to create awareness and to educate customers about services failures and remedial steps.
 Assistance to Project Management such as
 Deployment of Networks
 Enterprise Billing System (Mar-2012 to Apr-2012)
 Network Monitoring System upgrade
 Streamlining of SLAs
 Satellite Migration of Branches
 Fiber Optimization Plan
 Technical Audit

 Resource and process development.
 Developed Human Capital to meet the strategic support requirements of organization.
 Successfully conducted Technical & Soft Skills Trainings
 Gathered Training Need Analysis (TNA) through feedback, One to one session with employees, focus groups, and consultation with managers.
 Formed and Conducted Orientations.
 Successfully develop curriculum for sales & Service employees to enhance their motivation product knowledge and team building.
 Established learning and Development environment through, role playing, simulations, team exercises, group discussions, videos, and lectures to achieve desired outcome.
 Monitored, Evaluated, and Recorded training activities.
 Designed and Offered customized training programs to help individuals in order to strengthen their identified weaknesses.
 Maintained the training budgets and optimum learning.