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خلاصہ
A Telecom professional with over 8 years of experience in the rapidly growing and evolving telecommunications industry, currently working with JAZZ (PMCL) Pakistan, where I am involved in technical support of emerging technologies such as NFV, SDN, VoIP, IoT, EN-DC/5G, VoLTE/VoWifi/VoBB (IMS) in EPS, Cloud PBX, and Distributed Computing. I am always excited to be part of the telecommunications industry as it continues to evolve.
پراجیکٹس
تجربہ
Specialist NOC Performance Management Engineer
· CS/PS Network (including VoLTE/VoWifi) KPIs monitoring and reporting using HuaweiU2020, Nokia NetAct and UFM dashboards.
· Network KQIs monitoring like (Total Volume, Efficiency [Uplink/Downlink TCP retransmission], Latency [E2E delay, Server Side/Client Side RTT], Webpage streaming/browsing KQIs etc. Furthermore, using drill down reports to find root cause of the issue using CDR/IPDRs.
· Customer complaint handling related to SMS, voice, Data and roaming services with the help of Backend NEs (SmartCare, SMSC, HLR, CRM and Charging Tools)
· Comprehensive Network reports like Total Traffic, Internet Apps/OTTs & Region Level reports preparation using SmartCare.
Senior Engineer FLL
· Responsible to manage and to provide technical support to Optix FTTH’s Nationwide voice network (Including PBX support and Cisco Phones Configurations, cloud servers’ smanagement) by handling the complaints using CRM.
· Responsible to maintain QOS using different tools like VoIP Monitor, Wireshark and NMS.
· Migrated Optix’s all customers from Teles C-5 Switch to Kamalio C-5 Switch
· Integrated SMTP server with VoIP Monitor
Technical Support Engineer
Responsible to provide technical support for Asterisk based PBXs.
Responsible to provide technical support to voip based PSTN numbers.
Use palladion to trace CDRs and device registration like issues.
Use salesforce as ticketing portal to provide technical support.
Network Support Engineer
Interconnect configurations, sales and management on VOIP wholesale and retail platform. (Sonus, ODINE-BOS , IVR technologies/Talking SIP and GCS rates and routing).
Migration from GCS to ODINE (Verscom Solutions).
Monitoring and technical support of MVNOs (Ultra mobile, Univision, Mint) and Primo application.
VOIP Troubleshooting using tools like Wireshark/Wincap and VOIP monitor
LCR, Priority and percentage based routing on ODINE VCRS routing manager.
Stream lining SOP of PLD to deliver better KPI's indicators.
Region wise reports analysis for efficient network troubleshooting.
To maintain KPI’s of VOIP using daily/hourly reports and graphs’ monitoring using tools like GCS, Datadog and Zabbix.
Managing trouble ticketing system of PLD by opening tickets with customers/Suppliers and providing solution for incoming tickets from interconnects.
Executive Engineer
Responsible for implementation of Work orders regarding new creations on NGN NEs including Huawei Softx3000, SBC2300, SBC2600, and UMG8900. a) New SIP / ISUP trunk creation through SBCs “SE2600 and SBC2300”. b) New levels implementation of different operators. c) New customer & suppliers provisioning. d) Implementing routing plans for national & international traffic. e) Configuration of SIP accounts/DID services.
Responsible for voice traffic routing/charging implementations on Huawei NE using LCR or manual routing whatever required.
