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خلاصہ
A self-motivated, result oriented professional with experience and knowledge of call center operations, sales techniques, and specialized in inbound and outbound training's. Willing to accept challenging responsibilities with a positive mindset, and can-do attitude, and meeting deadlines. I am a self-motivated professional with an urge to take initiatives to bring improvement in operational efficiency. Equipped with digital tools and applications to create comprehensive reports/analysis, learning modules and employee development initiatives.
تجربہ
Training Executive
• In house Training• Commercial Training• Post Call center Training• Training & Development for Bottom Performers• Content Development• Pre and Post Analysis for TNA• Training and Development Planning• Selling Skills Training• Customer Experience Management (CEM Training)
Team Supervisor
• Handling Daily Operations• Motivating• Hiring and Training Staff• Evaluating Performance• Managing the performance of others seriously but tactfully • Committing to exceptional customer service
Fraud Control Officer
• Identify the Wrong Activities • Identify the misuse of Company Applications• Identify the Misuse of malpractices on floor• Generate the reports• Conduct awareness sessions regarding malpractices
Traffic Controller (Inbound Call Center)
• Monitor the calls Flux• Manage the Que Arpu level• Provide the number of required agents to answers the calls• Daily Reports sharing with relevant departments
Customer Support Representative
• Answering Customer Quires• Escalate Customer Issues• Provide General Customer Support• Update Customer Records• Assist the Sales Team
