خلاصہ

Working as a floor supervisor, to fulfill all kpis (prepaid, postpaid, recharge, waiting time), to manage team, and to work with team with team sprit. Having experience of Launching of Telenor.Dealing with customer and resolving their problems including billing, coverage problems and other technical queries regarding the feature and functions of their cellular services and other exchange facilities.All mobile handset settings (GPRS /MMS, Telenor Mobile TV, Picture Share, Mig33 etc)nEdge Card configuration Monitoring and benchmarking of the working systemsnPreparing maintaining reporting daily analysis activity report to Branch Manager and Regional Manager Monitoring refund casesnDaily monitoring of all complaint follow-ups. Focus on targeted sales.nHandling all complaints queries, with various support functions/sources to resolve issues.Follow the defined standards for communication and courtesy in order to maintain companys image.Working as backup Supervision, Keep record of daily inventory issuance any day end closing.Cash Handling. Working on Siebel User Interface. Financial Software Handling (tracker).nReporting of Sales of all over south region.nManaging the team issues, team building and organizing events.Stationary and consumables management of a centre. Manage Ambiance Of Centre