Service Technical Manager for complete C.E section (HA /AV)
SVC Vendor Management
Technical Trainer for SVC Partners (MRM/Smartzone)
Engineers Management, Tech.Trainings (off-line/on-site), Evaluations & Productivity
Control & Manage Core Service KPIs (Repair Speed, C-RRR, CMI, Core Part Consumption)

To Develop Services Network in Sind & Baluchistan that include Service Branches, ASC’s & Franchises under a brand name of V-serve
To Ensure Product related complains of company major clients like Coca cola, Unilever, Pepsi, Nestle etc are timely resolve by branches
Ensure positive P/L in all services task & achieve profitability goals

Responsible to lead a Team of more than 50 people that include Branch Service Managers / Coordinators / Supervisors / CSO / Franchise & CWS Owners
To ensure satisfaction of internal & external customers
To develop and monitor the strategically plan (KPI’s) with all related functions like
• Parts Sale
• Franchise / Contract Work shops
• Quality + Warranty control
• Central Store
• Customer / Dealer satisfaction
• Profitability
• Planning (Costing, Margin, Targets etc)
Conduct audits of branches, Franchises & workshops and ensure that all functions are done as per defined SOP’s
Identify training needs and ensure mitigation of staff and compliance through competency plan
Ensure Quality, Satisfaction, Soft & Hard Skills, Receivables & payables benchmarks of all branches
Monitor and ensure that Spare Part Sale is in accordance to annual plan
Ensure branch wise relationship with dealer and other organizational departments
Conduct training & motivate staff to present their future Improvement plan
Devise ways to optimize inventory control procedures
Inspect the levels of business supplies and raw material to identify shortages
Ensure product stock is adequate for all Service centers and can cover direct demand from customers
Analyze & monitor orders to replenish stock avoiding insufficiency or excessive surplus
Analyze data to anticipate future needs

Provide guidance to staff to streamline Service operations
Develop Business Avenues in remote areas of Sind
Deliver Service & Parts Revenue that includes 2 Franchises & over 30 Contract Work Shops.
Consult with Dealers and technical teams to carry out Faults analysis in order to provide feedback to Quality Department for product improvement.
Direct all operational activities of branch that supports in achieving KPI’s & Benchmarks routed via HO.
Supervise all Maintenance / Fabrication / Repair work in workshop with safety aspects.
Provide technical training's & coaching regarding company policies and products
Conduct fortnightly meetings with staff for KPI achievements
Maintain regular dealer visits for smooth & effectiveness of services by prompt adherence on dealer issues

 Perform activities concerned with development, application, and quality standards for industrial processes.
 Made analysis on product failures by effective monitoring of their testing reports
 Ensure Quality standards based on MIL Standard 105Dfor inspection & sampling
 Suggest necessary improvements in products
 Devise sampling procedures, product testing, record quality and reliability data
 Test product and tabulating data concerning materials, product and process quality