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خلاصہ
I am working in this industry since more than 11 years now, into Sales, Customer Support, Call Evaluation, Team management and Business Development
Vtrack
Trg
Mobilink
Axact
ICM
Crenovate
Tribe consulting
Axact
Smart Intellect
تجربہ
Team Lead/Senior Closer
Responsibilities: -
Team Management
Sales Closing
Training and Development
Sales Target for Sales Team
Lead generation
Call monitoring
Promotion through social media
After sales services
Senior Executive International Sales( Middle East & USA)
Responsibilities: -
International sales target for different IT products
Monthly Target for team and individual basis
Sales Closing and after sales services
Training and mock calls of new agents
Training and development for entire sales team.
Team Lead Sales and Closer (USA, Canada, UK)
Responsibilities: -
International Sales Target of Design Services
Customer Support Training and Supervision
Sales Closing
Sales Target of Team
After Sales Services
Up Selling
Sales Team Lead (USA,UK,PNG,AUSTRALIA)
Responsibilities: -
International Sales of Vehicles in Different Parts of the world
Sales Closing
Handling Customs and other responsibilities
Training of New Batches
Training of Sales through social media
Coordination with Manager in order to assure their team targets
Senior Executive at international sales
Responsibilities:-
International sales target for different IT products
Monthly Target for team and individual basis
Training and mock calls of new agents
Promotion of IT products through social media
Completion of Sales and After Sales Services for different teams.
Senior Customer Support Executive and Acting TL
Responsibilities: -
Dealing with Customers with their problems regarding their cellular service.
Call Evaluations of Team and coach them for monthly evaluations.
Teams Monthly Targets reporting to Supervisor
Listening to the teams call and giving them feedback
Senior Customer Support Executive and Promoted to Team Lead
Responsibilities: -
Responsible for Team KPI and evaluations of team agents on daily basis
Dealing with Customers’ problem regarding their cellular service.
Up selling Techniques Implementation along with customer support
Customer support training at Trg
Polite and pleasant techniques at Trg
Up selling Training at Trg.
Supervisor and promoted to Assistant Manager Operations after eight months
Worked with Vehicle Tracking Pvt. Ltd as Supervisor and promoted
to Assistant Manager Business Development after eight months of Best Performance.
Responsibilities: -
Dealing with Customers’ problem regarding their Vehicle Tracking service.
Training of new Batches
Vehicle theft recovery with the help of Armed Forces
Email Correspondence with Insurance and Banking Sector
Calls evaluations of agents and Supervisor
Planning Business Strategies.
