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خلاصہ
Looking forward to work in Organization where there are Opportunities of work and chance for growth. I like to be integral part of Organization where they get benefit from my skills and for me there is always something to learn. I am responsible, dependable with strong organizational and interpersonal skills and the ability to provide highest standard of work and services, within deadline, regardless of pressure.
پراجیکٹس
تجربہ
IT Operations Executive
• Managing Zentyal Active directory and Gateways.
• Interact with staff on problems either telephone or face to face and Helpdesk.
• Maintaining all the network devices like Firewall, Routers and Switches.
• Checking of Desktop PCs, mouse, keyboards to ensure their functionality.
• Configuration/deployment of Active directory/DNS/DHCP services along with policies.
• RAID configuration.
• Managing domain accounts.
• Free PBX Administration.
• Replacing faulty parts/hardware.
• Zimbra Administration (Linux based messaging server)
• Network cabling, patching, crimping, labeling switch and client end.
• Network troubleshooting.
• Trained new joiners in IT department.
• Providing support to IT infrastructure and operations.
• Deployed and configured desktop PCs for end users.
IT Support Engineer
• Vendor coordination.
• Served as 1st point of contact for IT Issues.
• Provided IT Support to end users using IT Helpdesk.
• Install and configure software applications according to specifications.
• System & Network support.
• Outlook configuration at computers/laptops.
• Configured NAS and its permissions for file server users.
• Updating users on the ticket progress.
• Managing LAN/WAN for optimum performance.
• IT Inventory management using SPICEWORKS.
• OS installation and Configuration of application software in servers as well as on end users.
• Establishing good relationships with clients and vendors.
• Performing scheduled backups.
• Creation and Managing of VMs at ESXi hypervisor.
• Installation & configuration of Kaspersky at end devices.
• Administration of Office 365 (Email ID creation, Changing passwords)
• Implementation of network access control using MAC filtering.
• Kaspersky policies using Kaspersky Security Center.
• Installed ESXi 6.5 for virtualization.
• Supervised CCTV Installation and configuration at all floors.
• Installed and configured RICOH printers.
• Installed SPICEWORKS for IT inventory management and IT helpdesk
System Support Engineer
• Manage and monitor all installed systems and infrastructure.
• Monitor all network equipment i.e. routers, switches, IP cams and other devices.
• Properly report any network/system related issue to your manager.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies.
• Liaise with vendors and other IT personnel for problem resolution.
• Provide 1st and 2nd level support.
