• Installed desktop operating systems and applications. antivirus.
• Researched and resolved problems on workstations and LAN, cabling problems, and peripheral malfunctions like printers, Telephone PABX system.
• Time attendance Devices installation and configuring.
• Performed hardware and outlook configuration for new employees.
• Provided off hours support for high priority issues.
• Set up and configured wireless access points and maintained client connectivity in domain environment.
• Provided maintenance, installation and configuration of network and workstation hardware include
• ducting, face plates, patch panels and software.
• Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally devices.
• Took anywhere between 20-60 calls on a day to day basis
• Provided configuration support for both Microsoft Office Suite and Adobe Acrobat
• Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied
• Assessed all calls and made sure the resolution time met or exceeded company standards

work as IT help desk in wateen telecom