• Assist in devising the business development strategy in consultation with the Head of department and CEO. • Develop new business and long-term account opportunities through prospecting and cold calling. • Develop, coordinate and implement marketing plans designed to maintain and increase existing business and capture new opportunities. • Manage web/telephone and email enquiries related to the assigned projects. • Undertake research to support management in identifying new lead opportunities. • Ensure information related to products/projects are updated on the website on a regular basis, i.e. at least once a week. • Identifying potential clients, markets and business relations. • Manage social media campaign of the assigned product/project. • Maintain and increase personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function. • Maintain an excellent client relationship with existing and potential clients. • Maintain and update clients and contacts database.

• Booking and selling tickets as well as upgrading customers to a different class using Amadeus, Worldspan
and Galileo reservation systems.
• Remains informed of all airline rules and regulations and current affairs. Communicates information to
clients accurately and appropriately.
• Achieves individual and contractual service level goals related to telephone, quality, and productivity.
• Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer
/ driver / hotel stays are included.
• Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. –
• Ensures optimum customer service through effective use of phone systems and positive telephone service
techniques.
• Handles ticket issuance, rebook and refund for group and business affiliates.
• Assist and serves customers with a sense of responsibility for their utmost satisfaction.
• Prepare customer invoices and accept payment.
• Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
• Inform clients of essential travel information such as travel times, transportation connections, Medical
and visa requirements.
• Responds to requests for price quotations utilizing automated system(s) for domestic and international
itineraries.
• Conforms to client travel standards and policies.
• Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and
negotiated contracts. Applies discount programs appropriately.
• Promote destinations, tour packages, and other travel services.

• Responsible for targeting and identifying sales opportunities for businesses within assigned account list
and other businesses as instructed by management.
• Prospecting and generating new business opportunities for the company through calling on and
maintaining an accurate and up to date database on all the accounts assigned by management.
• Pre-sales responsibilities including primary contact for prospective customer until close of sale.
• Maintaining a follow-up cycle and live contact at least one time per month until close of sale.
• Answering telephone calls from potential customers who have been solicited through their own
efforts and as instructed by management.
• Scheduling appointments for account executive to meet with prospective customers or for
prospective customers to attend sales presentations or scheduled demos or solution leads.
• Providing excellent customer service.
• Relationship building with all prospective customers.
• Delivering prepared sales talks, reading from scripts that describe products or services, to persuade
potential customers to set up an appointment with Account Executive and Technical team.
• Maintaining contact with potential customers feeding them information about the company and
its products via live contact and through email to generate interest.
• Performing other duties as assigned.

• Arranging Seminars and meetings with Potential clients.
• Managing team members to organise the event displays, equipments.
• Accountable for every logistical element of event, food and beverages, room set-ups, audio visuals,
entertainment.
• Selling languages packages on site.
• Merchandising products according to company's standard.
• Offer on site help, including registrations, set ups and tear down.
• Inventive and unique ideas for the event planning.
• Doing weekly Stock reconciliation and daily paperwork during the event.
• Recognize opportunities and areas for the cost savings.
• Organised the Pioneer opening event for Rosetta Stone in UK.

• Providing technical advice and guidance to customers on electrical products.
• Support sales by generating 5% of department revenue through sales of accessories.
• Consistently doing targets and getting Bonus / Vouchers.
• Merchandising products according to company's standard.
• Offering customers add-on products and services.
• Providing customer-facing technical support in retail locations.
• Delivering a high-quality customer experience at the point of sale helping end-customers
• Solve technical issues by troubleshooting and fixing electronics products.
• Program, troubleshoot, test, and repair IT and other electrical equipment.
• Be responsible for opening and closing duties within the service department.
• Serve as a point-of-contact for questions from Customer's associates.
• Reduced 70 % of returns cost by testing product in warranty and reselling to save revenue.

• Greeting customers, making them feel welcome in our store.
• Processing customer sales and credit agreements.
• Providing technical advice and guidance to customers.
• Providing support in other areas of the store.
• Responding quickly and efficiently to all customer requests.
• Ensuring that all tickets and point of sales are accurate and up to date.
• Promoted to Vision Champion to advise on Digital Services, TV etc and increased TV Sales revenue by
60 % year on year.
• Delivering expert advise on Mobile Broadband sale and services.
• Offering customers add-on products and services.
• Ensuring that training and product knowledge is kept up to date with new procedures and
technologies

• Outbound Calling B2B customers and doing sales.
• Sorting out sales invoice sheets.
• Sorting out contract, giving advise to customers.
• Attending telephone calls and providing information to customers.
• Forward all quotes processed to the relevant account manager.
• Attending product and call centre training as requested.
• Assisting with sales and marketing campaigns as requested by contacting database customers regarding
special offers.
• Attending and participating in meetings as required.

• Attending customer enquiries regarding electronic products and doing sales.
• Providing an improved user-friendliness, customer service, productivity and financial reporting.
• Increased sales to 30 % YoY and reduced the returns to 40 %.
• Increased and maintained the attachment rate to 10% of sales.
• Taking payments, doing exchange and refunds on EPOS.
• Maintaining record and availability of products.
• Monitoring merchandising of different sections.
• Running shop floor, Checkout services, opening and closing store.
• Attending telephone calls and providing information and solutions to customers.
• Arranging business meetings with staff and senior management.
• Training new staff members.