Administrative Oversight:Supervise and manage administrative staff, ensuring efficient workflow and productivity.Develop and implement administrative procedures and policies to streamline operations.Oversee office supplies inventory and procurement, ensuring adequate stock levels and cost-effectiveness.Excellent interpersonal skills with proven ability to develop small teams and build credibility with business partners, with a strong focus on Customer CentricityMonitor and maintain office equipment, coordinating repairs and maintenance as needed.Facilities Management:Manage office facilities, including workspace layout, cleanliness, and safety standards.Coordinate for maintenance, repairs, and security arrangements.Oversee office renovations or relocations, ensuring minimal disruption to business operations.Vendor Management:Identify and engage with vendors for various office services, negotiating contracts and agreements.Monitor vendor performance and ensure compliance with service level agreements.Process invoices and payments for office-related expenses, maintaining accurate records.Event Coordination:Plan and coordinate company events, meetings, and conferences, including venue selection, catering, and logistics.Provide support for internal and external meetings, including scheduling, agenda preparation, and material distribution.Compliance and Documentation:Ensure compliance with company policies, procedures, and regulatory requirements.Maintain accurate records and documentation related to office operations, expenses, and contracts.Assist in preparing reports and presentations for management review.Employee Support:Act as a point of contact for employee queries and concerns related to office facilities and administrative processes.

Responsible of Company Administration, Fleet, Event Management,Projects and facility management.CAPEX, OPEX working with maintenance of the facilities & Services as well as managing the man-power and outsource resources
FLEET MANAGEMENT:
Tracker Reports, R & M (Authorized Dealers), Insurance, Driver Management.
HR MANAGEMENT:  Hiring, training and evaluating Support staff.FACILITY MANAGEMENT: Responsible to organize control and coordinate the strategic and operational management of facilities by implementing preventive and corrective maintenance to ensure proper and uninterrupted efficient operation of all physical aspects of the facilities NWD.
Project Management, supervising and coordinating work of contractors are achieved relative to Capital Projects, routine audits, assets management, Facilities, Network, Health, Safety & Environmental (HSE), cost, quality, smart Procurement, delivery fill rate, working capital and space utilization

Responsible for 24/7 operations of building infrastructure and systems supporting operations.
Responsible to manage company vendors, fleet, assets, R & M, travelling, stationary, Groceries, Café & facilities etc.

·       Ensure projects completed on time within the budgets assigned
·       SLA/KPI understanding and implementation with Operations and performance teams.
PROCUREMENT MANAGEMENT:
Contractual arrangements for premises and vendors/suppliers as per policies.PRF,PO,COMAPRITIVE STATEMENT,TENDERS,RFQ'S,GRN'S,WAYBILL as per procurement manual.
WAREHOUSE MANAGEMENT:
Monthly report, Inventory ,Asset disposal and warehouse management as per policy.

Company Administration, Facilities, and Operational activities (OPEX & CAPEX planning, Health & Safety Standards, Procurement, Fleet Management, Vendor management, Contract Management, assets Management, corporate Estate management, fit outs, Human resource management, Housekeeping, Utilities management and help desk).
·       Implement strategic and operational analyses related to functional integration and performance improvement, including, e.g., Facilities, Financial, analytics, performance reporting, customer service, sourcing and other potential efficiencies across the functions.
·       Plan, manage/oversee the inventory management activities of the project.
·       Ensuring that the highest standards of health and safety are considered as a priority throughout all stages of the project’s life cycle.
·       Responsible for 24/7 operations of building infrastructure and systems supporting operations.
·       Responsible for timely production of internal Admin, Projects and financial reports.
·       Identify and mitigate operational risks at company level.
·       Ensures that Admin/Facilities & Projects develops successful Operational strategies, Policies and Procedures in line with the operational requirements to ensure well maintaining the facilities & Services as well as managing the man-power and outsource resources.
·       Implement local capital projects on time, to an agreed design and budget (Jazz Lounge, Jazz Sports Fest)
·       Identify and implement change initiatives throughout the department that improve workflow and productivity.  
·       Digitization and automations of various systems and processes (i.e. travelling, fleet management, contract management, events, workplace utilizations, mobile printings, office access etc.)

Worked as project manager at Islamabad.
Coordination between subcontractors and company.
Procurement and inventory management
HR management

Coordination between JBS office and ZONG Management in any conflict regarding the resources problems. To ensure timely hiring of the resources Nationwide and also provide the backup resource in time as per SLA. Managing to requests for IT support in the office Installation.
Implementation of HR
Overall IT Management Service desk. Managing the Service Desk team. Providing reports of service desk as required by management.
Coordinate with vendors for connectivity for, system support resident engineers so that all activities and procedures as followed per business needs and user’s queries are dealt with in timely manner. Managing duty roasters and service desk teams for different shits and offices.
To coordinate with users including managers & Sr. Managers to routine IT support and troubleshooting at any level. To communicate with service desk team in order to make sure smooth operations in all offices & CSC.

Oversees maintenance and operations of internal IT infrastructure. Provides technical support to end users. i.e. Software and hardware related issues. Provide 1st and 2nd level support for Intranet connectivity.


• Coordinates for preparation of policies /SOP / Inventory and stock management .

• Manages Level -1 and Level-2 user support (Desktop/LAN/AV/email) to intranet users.
• Manages complaints through services desk system for end users.
• Escalates & follows up IT issues to different team members of IT.
• Ensures proper installation and configuration of software (OS/Office/AV and hardware (Desktop/Laptop/Printer/Scanner)
• Coordinates with vendors for use of latest technology like software packages and hardware accessories.
• Analyzes feedback from end users regarding the functionality of IT services support such as email, networking, software and hardware.
• Ensures the maintenance process Management of IT Assets.
• Ensures compliance with legal and ethical standards

I joined Capital Strategies Group in September 2013 and successfully migrated email server from IBM Lotus Notes to Office 365 within one week. Email migration include migration of DNS Records, email address migration and also the data files of all users on Office365. User’s creation on Office 365 customer portal and User migration from Lotus notes to Office 365and Office 365 installation on user’s computer.
Coordination with CSG Sub office Karachi in any conflict regarding the Server and User end problems. To ensure timely supply of computer and printer accessories. Capacity development training of staff on IT. Managing to requests for IT support in the office Installation, security, maintenance, and updating of network, system hardware and software. Overall IT Management of the office. Managing the team and all the ICT equipment at Head Office and also at the Karachi office.

• Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Managed and developing IT staff, including, training, evaluation, guidance, discipline
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
• Oversee provision of IT Support for Regional offices
• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review
• Data Archiving and Central Filing
• Networking including internet, intranet, configuration & maintenance
• Keeps computer equipment, hardware, and software updated to meet organizational needs
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
Focal Person PMO Office Islamabad.

I worked as Focal person Project Management Office at Islamabad for the elevator division tasks and designed on the MS Project.

IT and Operation Support:
• Reporting to the Management about the IT infrastructure in the country Program.
• Responsible for development and integration of IT Governance processes, procedures, policies, and process metrics, with an emphasis on process integration.
• Defines IT Operations Process road maps.
• Maintain Network and provide Local, International staff and visitors the Internet facility.
• Conducts IT Operations Process Maturity Assessments and prepares/presents high-level management briefs.
• To provide Process/Service transition, implementation and Operationalization.
• Timely repair of Hardware.
• Coordination with CRS Sub offices Country Program in any conflict regarding the Server and User end problems.
• To ensure timely supply of computer and printer accessories.
• To find suitable vendors for Internet Service for CRS Islamabad Office and guest Houses.
• Responding to requests for IT support in the office Installation, security, maintenance, and updating of network, system hardware and software.
• Making sure IT support to all users and updating all systems requirements.
• Computer literacy with demonstrated use of word processing, database and presentation software (Word, Excel, Power Point etc.)
• Overall IT administration of the office.
• Ensure that the office is adequately equipped with necessary supplies and equipment. Supervise the office stationary store, including ordering and distribution of IT supplies and basic office equipment.

Head of Operations - CRS Sub-Office Swat

• Ensuring quality HR/Admin/Logistics/IT/Security services to support field office.
• Assuring Recruitment & Selection, Health insurance, Leave Management, EOBI, Employee Records, Capacity Building and HR Audit preparation.
• Ensure personnel files are actively maintained, up to date and are in accordance with organization policies for staff members with appropriate confidentiality.
• Health insurance policy implementation in the organization.

• Procurement Planning and Supply chain management
Responsible for project procurement planning, manage and coordinate the entire procurement and supply chain resources in the mission.

• Stock Management
Management of the IN & OUT processes in the Mission storage resources and responsible for overall compliance with the stock management procedures.

• Assets and Property Management
Ensure the safety and effective use of all ACTED assets and property in the mission and responsible for the maintenance and repairs of these resources.

• Fleet and Fuel Management
Ensure proper utilization, maintenance and follow up of the ACTED fleet, to control and manage the cost of the fleet (fuel, maintenance and repairs.

• Telecommunication and Information Technology Management
Set-up, manage and ensure effective use of the entire telecommunication and IT system, manage the mission’s telecommunication costs.

• Security and Safety Management
Ensure that the safety standards of ACTED staff (international and local) are high and correspond to ACTED sphere of influence and context of operations.


• Human Resource Management
Responsible for the line management of specified logistics staff in accordance with HR policies and procedures, including recruitment and performance management.

• Reporting
Responsible for complying with all the reporting requirements within the various sub Departments to the country management team, HQ as well as donor requirements.
• Management of the Network of the Organization
• Management of the IT equipment of the Organization
• Configuration of software’s and email of the organization
• Defined and implemented IT policy of the Organization
• Designed the Backup Policy for the data of the staff.
• Interaction with end users to provide support regarding software and hardware related issues.
• Provide security/technical assistance in the planning and perpetration of public awareness campaigns, workshops and seminars.

The project aimed to establish the IT infrastructure and relevant software applications which were of critical nature to the Chief/Deputy Commissioner’s Offices and their attached departments. This IT enablement has improved delivery of services to citizens, streamlined internal offices communication, facilitated access and processing by the government officials, and also made available required information on the working of the Chief/Deputy Commissioner Office, which was of public nature, to the citizens thus bringing greater transparency to the workings of the Chief/Deputy Commissioner’s Office. The entire IT infrastructure was covered by proper security, including access control, authorization, authentication, DoS protection, firewalls. I also worked on LRMIS Project of ICT.