Investigate and resolve assign enquiries and complaints, taking responsibility for the action required where necessary.
Perform daily activities and enhancing the overall satisfaction of internal & external customer’s and ensures completion of tasks within the available timeframe by prioritizing tasks and ensuring efficient coordination with different teams.
Ensure prompt response from all relevant teams to complete the customer enquiries and complaints.
Ensure effective communication and consistent follow-up after investigating in details about the complaints of prepaid numbers related to overcharging, operational and cellular/signal related.
Coordination with IT (Ops) and Engineering regarding provisioning related issues.

Providing technical system support to all CS touch points i.e. Contact Centers,Business Centers nationwide.
Monitoring franchises activities nationwide against the fraudulent activities being performed and sort out the issue with the coordination of sales and CS teams.
Performed all number disown related activities in bulk.

• Worked in Customer Support department ensuring smooth operation of the department while deliver support to the Franchises
• Efficiently automate process by designing different procedure according to the business requirements, conducted periodic reconciliations of HLR (SWITCH) and CRM (TABS) in order to ensure consistency between them
• Skilled in supervising and coordinating shift head count for proper functioning, provide backend support to all sales channels nationwide
• Rectified issues with any MSISDN at both MSC and IN level and provide solutions to core engineering team, monitored provisioning from CRM (TABS) to HLR (SWITCH).
• Managed nationwide provisioning issue at CS- level through direct coordination with IT & core engineering, acted as an intermediary between the Commercial departments like Sales, Affinity and Engineering/IT
• Ensured smooth flow in operation despite system delays by devising alternate solutions which included report generation and provisioning commands generation and execution, maintain monthly audit report over franchise complaints

• Joined as Warehouse officer managed 3rd Party Contract while handling transfer of Ownership Project from all over the Pakistan
• Responsible for quality monitoring of all operational works of ACDP Department, handled maintenance of records
• Handled electronic documents processing, skillfully managing the functioning of ACDP Department in the absence of Supervisor
• Responsible share report in progress of operational activities to the supervisor
• Assisting the a gamut of operations while monitoring quality of operation, implementing process improvement initiatives to ensure smooth flow of transactions
• Working closely with the internal departments for resolution of all customers' query within the turnaround time.
• Efficiently handling and managing the various vendors and suppliers, dealing with them while identifying and enhancing business
• Overseeing all the warehouse activities & operations while maintaining the system, policies