 Working as Quality Evaluator in Quality Assurance Department of PTCL from last one year.
 To ensure that customer-service representatives are interacting with clients in ways that serve a business’s best interests.
 To analysts often monitor phone calls and E-mails to measure performance and help implement the business’s strategic objectives.
 Arrange Coaching sessions for CCRs to counsel them for to achieve ultimate goal of company that is customer satisfaction.

 Worked as CSE (Customer Support Executive ) in PTCL a Well Known Organization of Pakistan.
 Responsible for Investigating and Responding to all Customer inquiries/Complaints regarding Technical Support related to internet & services.
 Also include Troubleshoot Problems and Coordinate with various internal Technical Departments to resolve Customer’s Problems.
 Others responsibilities include:
 Interact with Customers By Phone or Online Concerning various Care issues.
 To Receive, Evaluate & Answer Customer Inquiries which are basic and Routine By utilizing Computerized systems.
 To Fulfill all the Customer’s Needs & Guide Accordingly in a very Courteous way.
 To meet all Goals & Target on daily basis,
 Attend shift meeting on daily basis for keep up to date with Customer Queries.

 Event Management Experience in “Kisan Mela” organized by FTR Media Service & Adkon at “Expo Center Lahore”.
 To manage & fulfill all office requirements.
 To Coordinate & Assist with all management.
 To keep in touch with marketing team & note all updates on daily basis.
 Note daily call queries & provide maximum information to clients.
 To maintain office records & accounts.
 Regular follow-ups & arrange meetings.

 To search or haunt the clients.
 To collect the maximum information about the clients for advertisements and also search their competitors.
 To call the clients and talk to brand managers about the company services.
 To send emails about company profile and quotations to the clients and keep in touch with clients.
 To fix the meetings to the clients.
 To coordinate with the office team.
 To make a brief presentation for the clients.
 To go outside in the field with marketing managers and creative team.
 To give creative ideas to the clients.

 Worked as an assistant director in different TV commercials.
 To assist the director in his working.
 To coordinate in office with team.
 Also act in TV commercial.
 To help in concept development.
 To help in content selection.
 To give creative ideas regarding advertisements.

 To coordinate and assist the producers in overall production process.
 To work and coordinate the broadcast in PCR.
 To go at outdoor shoots.
 Assist in content selection.
 Assist in office coordination.
 Editing
 To do preview of the program.
 Worked in PCR and MCR along with my Producers as an assistant.
 To assist producer in his working.
 To make possible the smooth running of shooting.
 To manage refreshment for the cast and crew.
 To contact different people engaged in production team.
 To observe all the production activities performed by the producer.