خلاصہ

I want to participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service

تجربہ

کمپنی کا لوگو
Lobby Ambassador
Waldorf Astoria Dubai Palm Jumeirah
دسمبر ۲۰۱۷ - مارچ ۲۰۲۰ , United Arab Emirates

Welcoming the guest on arrival and assisting them during stay with the transportation , Restaurants booking , Guiding about the city attractions ...

کمپنی کا لوگو
Transportation Manager
Khayber Luxury Transport
ستمبر ۲۰۱٦ - اکتوبر ۲۰۱۷ , United Arab Emirates

Supervising the Chauffeurs and assigning them trips on daily basis

کمپنی کا لوگو
Media Executive
Channel 7 Communications
اگست ۲۰۱۵ - مارچ ۲۰۱٦ | Rawalpindi, Pakistan

Preparation:

working with the client and the account team to understand the client\'s business objectives and advertising strategy;
liaising with the creative agency team, clients and consumers to develop media strategies and campaigns;
making decisions on the best form of media for specific clients and campaigns;
undertaking research and analysing data using specialist industry resources;
identifying target audiences and analysing their characteristics, behaviour and media habits;
presenting proposals, including cost schedules, to clients.
Implementation:

recommending the most appropriate types of media to use, as well as the most effective time spans and locations;
working with colleagues, other departments and media buyers either in-house or in a specialist agency;
making and maintaining good contacts with media owners, such as newspapers, magazines and websites;
managing client relationships to build respect and trust in your judgement;
proofreading advertisement content before release;
maintaining detailed records;
evaluating the effectiveness of campaigns in order to inform future campaigns.

کمپنی کا لوگو
Manager
Telex BPO
مارچ ۲۰۱۳ - جولائی ۲۰۱۵ | Islamabad, Pakistan

Duties:
• Take calls that agents can\'t handle and be available when an agent appears to need assistance.
• Monitoring the day to day tasks and helping agents to perform better.
• Motivating and leading the team leaders to ensure that the quality of work performed by all agents is good.
• Keep, track of attendance, daily statistics, paid time off, sick time etc.
• Recruit new staff and schedule existing staff to meet service level objectives.

کمپنی کا لوگو
Customer Services Representative
Direct Line BPO
جنوری ۲۰۱۱ - فروری ۲۰۱۳ | Rawalpindi, Pakistan

• Make outbound Calls to Customers and get Maximum Sales.
• Achieve the Target given by management for Specific time period.
• Satisfy customers by answering their Queries about the product.

تعلیم

National University of Modern Language (NUML)
ماسٹرز, , Masters in Mass Communication‎
Advertising
CGPA 3.1/4
2015
University of the Punjab
بیچلرز, , Bachelors in Commerce‎
Commerce
فی صد 54%
2013

پیشہ ورانہ مہارتیں

ماہر Cold Calling
ماہر Customer Service Excellence standard
ماہر Database Management 
ماہر Focused Service
ماہر Listening to Customers
ماہر Micorost Excel
متوسط Serving Sales
ماہر The International Customer Service Standard
ماہر الالتزام بخدمة العملاء

زبانیں

ابتدائی عربی
ماہر پنجابی
ماہر اردو
ماہر انگریزی

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