خلاصہ

TRADE KEY.Com Online Business-to-Business (B2B) Market Place for International Trade.
(From May 2014 till date)

Team Leader - Lead Management Department (RGS Project) CHINA
Responsibilities

Successfully launched and developed operations of a new department (Lead Management Department) LMD at TradeKey B2B Business to Business International Sales.
Doing continuous RD and development of the operations of the LMD.
Managing and leading LMD Team and Department smartly and effectively.
Finding accurate Lead scoring criteria in coordination with seasoned and experienced sales personnel and Mangers.
Planning to incorporate the Lead Scoring Criteria with the internal operating System.
Creating such a smart operating system which makes an ordinary Sales Person a smart Sales Person and a Smart Sales Person even Smarter.
LMD Team is responsible for increasing the efficiency of R.G.S. Sales Team and adding Value to (R.G.S.) Revenue Generation by Search Engine Marketing.
LMD is connecting the newly signed up customers daily.
LMD Extracts the most relevant and important information of the customer smartly.
LMD Explore the customer's international business outreach and their strengths and weaknesses.
Adapting such different approaches for creating greater possibilities of sales conversions for the RGS sales department.
Assisting in provision of user training and creating awareness of Trade Key services to potential clients through online communication via chat, calls emails and video conferences.
Also nurturing the leads in the LMD Nurturing unit.
LMD Nurturing unit searches the potential Companies and Buyers through on-line channels and liaise their deals with the assigned leads.
LMD completes the lead scoring and qualifies it for the Sales process.
Forwarding leads to RGS Sales with all important and relevant information with lead Scoring.
Keeping track record of the every forwarded Leads by the LMD.
Continuous coordination with the RGS Sales department ensuring the Maximum Performance output of the sales.
Coordinate internally with other departments for resolution of issues related to any potential lead.



TRADE KEY.Com On-line Business-to-Business (B2B) Market Place for International Trade.
(From August 2013 April 2014)

Business Development Executive CHINA Region.
Responsibilities

Smartly and effectively manage the International Business to Business B2B Sales and Service delivery process.
Working Online as a Business Consultant for the International enterprises as providing them most effective Tradekey Business Solutions after complete research on their Company Profile, Product, Industry, Trade History and Potential Trade Markets Globally.
Explore the target markets Online, in order to provide the best Trade Key Business Solutions via lead generation, credentials pitching, solution pitching, negotiation finalization of deal.
Recommending Trade Key premium services to potential clients from International region via research and exploring.
Ensure provision of Business Solutions to assigned Cliental and ensure the customer satisfaction up to the Optimum levels.
Search potential Companies and Buyers through on-line channels and liaise their deals with the assigned members.
Keep an up to date Track Record and regular coordination with the Service Department ensuring the Maximum ROI (Returns on Investments) for every Premium Member Registered.
Assisting in provision of Trade Key services to potential clients through online communication via chat, calls emails and video conferences.
Coordinate internally with other departments for resolution of issues related to customer and services being offered.
Retain existing clients by negotiating value added deals after successful Service delivery and completion of One Year contract.




August 2011 to June 2013

BERLITZ Languages Inc. Pakistan.
A Global Education Organization.


Branch Manager
Responsibilities

Working as the Head of the Berlitz D.H.A. Branch at Karachi
Heading the Sales, Customer Services, Finance and Administration of the Branch.
Managing the Sales Team and Conducting Sales Training and Development Sessions.
Generating the Revenue and Achieving the Business Targets for the Branch on Monthly basis.
Increasing the Business Development opportunity in every aspect.
Giving advice to students regarding their goals toward learning a
Foreign language at Berlitz.
Managing extension as well as refund applications.
Managing Customer services department and looking after the complaints and queries on a regular basis.
Managing Berlitz Global Software LCMS (Learning Center Management Software).


Berlitz Languages Inc.,Pakistan.
From 2008 September to Date
Assistant Manager Sales
Responsibilities
1 Conducting Berlitz presentation sessions as a Career Counselor.
2 Giving advice to students regarding their goals toward learning a foreign language at Berlitz.
3 Managing the In-house sales by following up those customers who attended the counseling sessions.
4 Making contracts and get it signed by the enrolling customers.
5 Guiding customers regarding the procedure of payments of the fee.
6 Conducting class orientation and RDC (Result Distribution Ceremony)
7 Contacting Students for new groups, scheduling and managing student group profiles.
8 Managing waiting list and scheduling levels accordingly.
9 Managing extension as well as refund applications.
10 Handling complaints and queries and solving them on a regular basis.
11 Maintaining LCMS (Learning Center Management Software) on weekly bases.

Service Executive 2005 December to 2008 September
Above Two and a Half Years working experience at Shirazi Trading Company Karachi, Pakistan (Atlas Group of Company) in Siemens Exchange Customer Services Department as Service Executive.

As Office Assistant for six-months at a construction company HASNAIN COTEX LTD. (2005)

Taught private tuitions for more than 5-years Primary to Intermediate.